Thermo Fisher Scientific

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Originele vacaturetekst

Global Technical Support Specialist

The Company

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

The Team

The Desktop SEM Global Technical Support (GTS) team is responsible for the technical support of an installed base of >3000 instruments worldwide. We provide second line support to distributors across the world as well as offer direct support to customers in the Netherlands and Germany. We are actively involved in New Product Introduction projects offering feedback and support in the development phase, we provide feedback on production and quality issues, and we execute Process and Product Continuous Improvement projects on our exciting and innovative microscopy products!

The Position

As a Global Technical Support Specialist, you will:

  • Be the technical expert on past and current products, being able to work hands on the systems, and troubleshooting and solving issues on mechanical, electrical, vacuum and electron optics modules.
  • Provide worldwide technical support on module and up to system level of Desktop SEM products.
  • Provide “root cause” analysis and actively take part in resolving technical issues.
  • Execute tasks and projects in the GTS department to improve its efficiency.
  • Provide technical communication between Production, R&D and GTS.
  • Perform postmortem analysis for solved support calls.
  • Cooperate on and lead continuous improvement processes.
  • Create and improve Work Instructions.

Requirements:

To be successful in this position you will need to:

  • Have a bachelor’s degree in Mechanics, Mechatronics or Electronics.
  • Display good communication skills, written and verbal.
  • Be fluent in English
  • Be willing to travel (up to 10% of your time).
  • Be able to work independently as well as to cooperate in a team.
  • Have experience in project management

Proficiencies:

  • Superb communication ability and influencing skills including the ability to communicate sophisticated technical concepts to a variety of audiences
  • Interpersonal effectiveness and rapport building
  • Proactive and customer-oriented person
  • Ability to interact with cross-functional and cross-cultural teams
Dienstverband:
fulltime, parttime

Vaardigheden

Opleiding

bachelor

Wat wij bieden

Contract:
Parttime - Fulltime