Customer Success Consultant: POS
Are you a point of sale specialist with a passion for providing software solutions? Want to join an innovative team at our Enschede tech hub? Then we’re looking for you!
With over 60 million active users across 24 countries, here at Just Eat Takeaway.com, we’re a global food delivery company, connecting food lovers from Amsterdam to Auckland with the food they love.
We have around 550,000 partner restaurants worldwide, including local favorites and leading chains. Our POS Solutions team helps to drive their success, from providing software to offering support.
All about the role
As our Customer Success Consultant, you will play a key role in the POS Solutions team, working with JET EPOS – our cloud-based restaurant management system – to support our partner restaurants in the Netherlands. By providing them with cutting-edge software solutions, you can help our partners to grow, boost profits and take total control of their operations.
Your main goal will be to manage a call file of JET EPOS partners, enhancing and optimising the user experience for this system. That includes overseeing the day-to-day and strategic management of restaurant partner relationships, using data to identify key opportunities and highlight any risks.
To ensure we deliver customer success, you will also:
- Take overall responsibility for restaurant partners using our POS
- Drive upselling and cross-selling projects with the goal to increase profits on top of core products
- Work closely and collaboratively with a range of internal stakeholders
- Develop a deep understanding of the food delivery & dining sectors and relevant trends
- Provide 2nd line support, offering product/technical assistance, training & feature adoption
- Identify at-risk partner restaurants who are likely to churn and proactively reach out to ensure they stay active partners
Can you deliver…
Here are the skills and experience we’re looking for:
- Experience in Account Management or Customer Service/Success is plus
- Hospitality experience or knowledge of the EPOS space/restaurant industry
- Some knowledge of iOS, Android and internet solutions
- Proven track record of achieving targets and KPIs
- Technical and mobile-savvy – comfortable working with computers, digital hardware & software updates
- Empathy for customers and a willingness to help them fix any problems
- A detail-focused & organised approach, with the ability to simultaneously manage multiple customers and tasks
- Able to remain flexible and adjust to the changing needs of our growing global business
- Excellent communication skills, with the ability to influence and persuade stakeholders
Here is our offer
When you join us at Just Eat Takeaway.com, these great rewards are waiting for you:
- Competitive salary
- An exciting customer success where you can make an impact across the Dutch market
- A dynamic, welcoming workplace in Enschede (when you’re in the office)
- Custom workstations/laptops
- Pension plan 60% paid by Just Eat Takeaway.com
- 26 days of holiday per year
- Budget for internal & external training and conferences
- Working from home allowance and a budget for ordering lunches
Ready to be our Customer Success Consultant: POS? Click Apply Now and send us your CV!
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