Customer Success Agent - Polish - North Limburg
Dit kan al binnen 1 minuut
As a customer success agent you will be in contact with B2B clients in relation to their orders, make quotations and price inquiries, you will be responsible for internal order management, complaint handling and support the field staff by telephone and / or email. Focus on excellent service is essential in this role.
- Sales support for the Account Managers/ Field sales including the entire administration.
- Responsible for the daily order flow and administration
- Give customers advice and information about products, provide additional sales information and quotations and handling of complaints and solving problems
- Perform general office tasks
- Taking care of accounts receivable related tasks
- Monitor, along with your colleagues, the quality of order processing and internal procedures and liaise with different departments such as finance, resourcing and production.
- MBO / HBO degree and knowledge of Business Economics acquired through training and / or work experience
- 2-3 years' experience in a commercial / support role (B2B) with similar activities
- Excellent command of the Polish and English language
- Knowledge of the Dutch language in speech and writing is desirable
- Problem solving capacity and identifying bottlenecks
- Experience with CRM
- Able to set priorities, move quickly and being able to work in a dynamic and sometimes hectic environment
- Able to work in a team, but also independently
- Personal characteristics: Spontaneous, decisive, proactive, stress resistant and a cheerful character
- Excellent Microsoft Office (Excel and Outlook) skills.
B2B Customer service, sales support, quotation, invoicing, logistics
Wat wij bieden
€ 10,- tot € 110,-