Innovation UX and Business Designer (Strategy and Innovation)
Rabobank Bedrijven / Strategy and Innovation
Ahead of the pace
Imagine being part of one of our key innovative initiatives that aims to help our SME customers flourish. Imagine to focus on helping entrepreneurs grow day by day through cutting-edge innovative propositions that strike at the heart of their business. Now you can! New Horizons, one of the most innovative initiatives within the bank, is looking for a dedicated UX Designer. In this role you will work at the edge of the bank and be involved in the development of highly innovative financial services which are embedded in platforms of digital third-parties. Our lending proposition focuses on helping our SME customer flourish and contribute to new revenue streams for the bank. We do this in a full agile, flexible setting focused on executing on our innovative ambitions. As our future UX Designer, you will help to shape and execute our Banking-as-a-Service strategy aimed to help our SMEs grow.
Innovation UX Designer: creating customer friendly journeys
As UX designer you can create the perfect customer journey for our customers on third party channels. You contribute to accelerating all our innovative propositions, bringing them to the market at high pace. Subsequently, you are involved in gathering customer feedback and analyse customer interactions, to improve our propositions daily. As innovation team, we highly focus on speed and efficiency, resulting in build-measure-learn ways of working. As a UX Designer you can make the difference by developing an outstanding user experience on a variety of third-party platforms. Your goal is to prove we design, and build, solutions our customers really want! As we focus on multiple channels to integrate our solutions, you will need to be creative and flexible when it comes to envisioning future customer experiences.
You will join a team consisting of a variety of roles, including:
Pim Meurs, Lead Desirability New Horizons: “Working in Strategy & Innovation is great if you like autonomy, responsibility and innovation. Together with your team you get a lot of freedom to design products that actually add value for our customer and make an immediate impact!”
The customer comes first, always. Within the Strategy & Innovation domain, we work in a very high-pace dynamic environment where we value validated, customer-driven insights above all else. Being part of our team requires an inquisitive nature, interest in innovation and start-up development, knowledge of Fintech developments and opportunities. And last but not least, the courage to think disruptively about transforming the way we deliver value to the SME community.
What you can expect
Responsibility of UX design for key innovative embedded lending services on third party channels;
Design the basics of prototyping (mockups, landing-pages, sketching)
Setting up a professional customer development approach
Understand and deliver the user experience our customer expect, own the job-to-be-done of the customer whose problem we are trying to solve and understand the problem and needs thoroughly
Develop design principles based on quantitative and qualitative insights and plan the design roadmap
Visualize concepts, create persona’s and customer journeys and have a strong vision to deliver a 10+ customer experience
Be up to date about the latest design trends and techniques and translate these into actionable behavior
What we expect
Experience in design methodologies to develop rapid prototypes (e.g. mock-ups, sketches) as well as minimum viable products
Connect the user experience to solution development and translate validated customer needs into design functionalities
Manage, coach and develop other staff: pair side-by-side with colleagues teaching them the skills necessary to design and prototype
Have a track-record in customer development: deeply understand the (experience) needs and behavior of our customers and apply professional interview and research techniques
Experience working within the context of extreme programming, agile and scrum methodologies, customer development and lean startup
Specialized in interaction design, service design, visual design and/or UX research.
Experience in growth hacking is a pre
Understanding the Dutch language is a must have and needed to successfully fill this position.
At Rabobank we encourage our employees to make a contribution to society beyond their professional career
Growing a better world together
You'll already be aware that Rabobank is a financial services provider for more than 8.5 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission? We do so in countless ways, such as:
As part of a project with Humanitas, we help people who are experiencing financial difficulties in getting their household finances in order.
Together with Vluchtelingenwerk Nederland (the Dutch Council for Refugees), we help 1,500 refugees find a suitable job.
Are you ready to take on the role of UX Designer within our innovation team focused on business clients? Are you ready to push yourself? We would love to help you achieve this by focusing firmly on your growth, development, and investing in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional. In addition, with us (on the basis of a 36-hour working week), you can also expect:
a gross monthly salary based on salary scale 8/9 between €3.259,61 and € 5.384,14 (depending on your exact experience)
a thirteenth month and holiday pay;
an Employee Benefit Budget. You decide how to spend this budget. This may include purchasing extra leave days, making extra pension contributions or even receiving a monthly cash payout;
a personal budget that you can spend on activities related to your personal development and career;
flexible working times and location-independent working (subject to assignments);
a pension scheme, to which your contribution is only 3,5%.
Are you the person we're looking for? Are you ready to make a difference to yourself, our customers and to society? We look forward to hearing from you!
Good to know:
Apply via the “Apply now” button before 9 July. Please include your cv together with your motivation letter. Responses will be handled in accordance with our vacancy management policy.
If you have any questions about the specific details of this position, please contact Thomas Horn, at Thomas.Horn@rabobank.nl
Bart de Kort, Recruiter, would be happy to answer any questions about the application procedure via Bart.de.Kort@rabobank.nl
Your privacy is important to us. Do you want to know more, click on this link.
Everyone is different, and it is exactly those differences that help us become an even better bank. That's why we want to know who you really are!