As a Technical Manager, you are the point of contact for our Large Corporate customers. In cooperation with various parties, you are responsible for solving disruptions in the service to our customers as soon as possible. Because of your technical expertise, you are able to analyze the problem and immediately remedy it or determine the cause and manage the right international party. If necessary, you manage other parties where you continue to be in charge at all times.
What are you going to do?
- You analyze the customer problem and translate it into a technically high-quality solution
- In case of complex disruptions, you are in control and you ensure that all parties are properly controlled
- You actively and frequently communicate with the customer about the progress of the solution based on SLA agreements.
- You provide well-administered progress information in the designated systems.
- Together with colleagues you ensure that our services are available 7x24 hours, for which you work in a fully continuous rooster.
Over de werkgever
Through the international Business Support Desk, the data services for international customers & national customers with international needs are monitored for 7x24 hours and incidents in accordance with customer agreements are effectively and efficiently solved. Customer satisfaction is always our top priority. We achieve this by informing our customers well and because we make, record and comply with agreements. We have the ability to solve malfunctions ourselves as much as possible because we have a lot of technical knowledge in-house. Moreover, we are very persistent in managing our internal and external contacts.
Wat wij bieden
Start date: 1-7-2021
- Communicatively very skilled in Dutch and English
- Your level is MBO+/HBO.
- Demonstrable knowledge and experience in data communication and WAN solutions. Like IP experience.
- Knowledge of ICT and in particular network technology.
- Knowledge of Cisco routers at a minimum CCNA level is an advantage.
- No objection to evening, night and weekend services
- Good technical analytical ability
- Be able to work together in a customer-oriented way. Even when it gets exciting.
- You think and act from a service institution
- You have self-organizing capacity.
- Teamwork. You like to perform together with a team.
Wat wij bieden