Bedrijf: Moxy/Residence Inn Houthavens.
The Meeting & Events Agent will maximize revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions.
You contribute to the first impression of our guests for Moxy and therefore we need you to perform the following tasks to the highest standards;
- Proactively identifies new opportunities to drive repeat/new business from customers
- Strive to convert every piece of business no matter what value.
- Devising and adapting the M&E Sales strategy through the analysis of information and data, to maximize opportunities.
- To fully understand the needs of the customer and strive to meet or exceed those expectations at all times
- Versatile and positive in developing and managing customer relationships with a high standard of communication
- Adopt a ‘Sales’ attitude.
- To comply with all systems, procedures and M&E best practice as laid down by Marriott.
- Ensure that all activities are in compliance with national laws and regulations, and Marriott’s Worldwide’s operating policies, processes and systems.
- Oversee accuracy of meeting room reservations and blocks. .
- Set-up proper billing accounts according to Accounting policies.
A M&E Agent always works for our Guests and together with our entire team to ensure successful events and meetings, at the highest return to the hotel. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous work experience in hotels
- Previous experience working in a Meeting & Events, sales or reservations role
- Excellent organizational and administration skills.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Confident telephone manner.
- High level of IT skills and knowledge of MS Office software.
- Excellent grooming standards.
- Excellent speaking and writing in Dutch and English.
- Commercial attitude and driven to reach targets.
- Education in hotel management or similar education.
- Follow Marriott’s brand standards.
- Knowledge of the hotel property management systems
- Degree in related field
We at Cycas Hospitality have a team of dedicated crew members that get to be their true selves so that they can deliver positively OUTRAGEOUSservice! We put people at the heart of everything we do and are looking to recruit a friendly, spirited, fun and outgoing new Moxy B&F Supervisor!
#ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met! The Wi-Fi is speedy and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew’ is always on duty to serve.