Lead IT Support Specialist

Independent recruiters  Amsterdam Amsterdam NL 12-4-2018 19:13:18 26-4-2018 00:00:00

Over deze vacature
  • MBO
  • 32 - 40 uur
  • €3500 - €5000 euro EUR
  • 10 dagen geleden
  • 7 x bekeken
Over dit bedrijf
  • Bedrijfsgrootte: 1000+
  • Oprichtingsjaar: 2003
  • Branche: Handel/groothandel
  • Internationaal: Ja
  • Bedrijfspresentatie >>

Vacature omschrijving

We are looking for a Lead IT Support Specialist for the Customer Care organization to be the linking pin between our 1st and 3rd level operation teams. You will be working in an international environment at an innovative company within the hybrid cloud and hosting industry.
Are you passionate about Customer Care and IT support and able to translate customer requests into viable working solutions then I would be pleased to get in touch with you!

We are looking for a Lead IT Support Specialist for the Customer Care organization to be the linking pin between our 1st and 3rd level operation teams. You will be working in an international environment at an innovative company within the hybrid cloud and hosting industry.
Are you passionate about Customer Care and IT support and able to translate customer requests into viable working solutions then I would be pleased to get in touch with you!

As Lead IT Support Specialist your key responsibilities are:

  • Responsible for the output and performance of the Shift team during the shift;
  • To handle escalations raised by L1/L2 support, within agreed timescale of SLA's;
  • Interact with current and potential customers to develop their need;
  • Translating customer requests into viable working solutions;
  • Bringing your team to the next level.

Besides a good yearly salary around 48K, there is a yearly bonus, 25 holidays, pension and a free lunch.


For this job we expect you to have the following:

  • Demonstrable technical understanding in Linux, Windows and/or Networking;
  • LPIC-1/LPIC-2, MCSE or CCNA certification;
  • ITIL v3 Foundation;
  • Ability to handle high pressure and technical escalations;
  • Basic Scrum/Agile methodology understanding;
  • Fluent English communication skills, Dutch is a plus.

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Studiekostenregeling
Bijdrage ziektekosten
Reiskosten vergoeding
Spaarloon
Vakantiegeld
Bonus
Deeltijdwerk
Auto van de zaak
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Locaties
Amsterdam Zuidoost
Bedrijfsgrootte
1000+
Oprichtingsjaar
2003
Branche
Handel/groothandel
Internationaal
Ja
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