Workplace & Travel Services Manager (Europe & America) – Tea Company
Work Location: Netherlands or UK
Job Type: Full-time
Travel required Limited travel. Now limited due to CV19 restrictions
About the Tea Business:
Unilever is proud of its Tea business, the biggest in the world, with world class purpose driven brands such as Lipton, PG tips and Pukka. Recently, Unilever decided to separate the Tea business to ensure it can best achieve its potential. Unilever is currently reviewing several options for separation, including a demerger, an initial public offering, a disposal or through partnership models. The process is expected to conclude by the end of 2021. The Tea businesses in India and Indonesia, and the partnership interests in the ready-to-drink Tea joint ventures will be retained.
The balance of the Tea brands and geographies and all Tea estates, with generated revenues of €2 billion in 2019, is growing and profitable with proven potential both pre- and post-COVID-19. As a standalone entity, the Tea company remains number one in the world and is even better positioned to lead the industry and take full advantage of the opportunities in the category, with more focus and entrepreneurship driving greater growth and value.
The current vision for the Tea company is to champion a tastier, healthier, more sustainable world of plant-based drinking. Purposeful thinking will be the core anchor of the business, its brands as well as its culture, and enables simple and agile decision making, supports an entrepreneurial mindset and is driven by passion for our consumers.
As we move through this journey towards separation, we are seeking employees with a passion for exciting entrepreneurial experiences, who want to pursue unique career opportunities and have a desire to be an integral part in building the bright future of this plant-based company.
Manage Workplace, Travel and Fleet portfolio for TeaCo for your region
Run operations (contractual and operational aspects) and supplier teams remotely
Set-up and fit out of new office locations for TeaCo
Source and setup required for offices and facility services in the region
Support the Global Travel and Fleet lead for operations and delivery in the region, as required
Regular review of projects and service performance with stakeholders
Regular review of actual cost & consumption and cost & consumption forecasts with stakeholders
Medium- to long- term joint business planning
Escalate un-resolved issues to WTS Global Lead and/or local General manager where applicable
Run user and client service perception surveys and address issues, if any
Build and maintain positive working relationship with service providers and other key stakeholders
Manage ongoing building projects such as, refurbishments, dilapidations and office moves
Drive and adhere to the Safety & Security culture, Sustainability agenda and workplace standards in Workplace & Travel Services
Contribute to various policies for Workplace, Fleet and Travel e.g. travel policy, fleet policy, Health and Safety
Your Key Tasks:
Lead Workplace & Travel Services organisational, project and service delivery transformation across the region aligned to the outcome of the TeaCo proposed setup and the medium/longer term overall Workplace Services strategy
Be accountable for day-to-day service delivery in line with established service levels, whether provided by a third party or in-house by TeaCo
Manage day to day operations of service provider(s) across the geography
Resolve performance and quality issues, escalating to Global WTS Lead and/or local General management where required, ensuring timely resolution
Deliver harmonisation and continuous improvement projects aimed at improving cost and service level
Identify trends and actions to address where appropriate
Ensure accuracy of financial targets and relevant property data and deliver accordingly
Identify opportunities to improve understanding of the business requirements and adoption of the services and work with key stakeholders and clients to develop and implement plans to address these opportunities
Ensure timely and accurate performance reporting
Suggest reporting, changes and improvements to metrics SLA’s, KPI’s, etc
Facilitate regular performance reviews with service providers and/or insourced operations teams with geography leadership teams, holding both the supplier(s) and the supplier accountable for their part in successful delivery
Stakeholder Management and key interfaces:
The scope of the role is regional with TeaCo presence in Europe and the Americas across approx. 10 countries for small office spaces, travel and fleet. Some support for Supply Chain maybe required.
Key contacts and interfaces are Global WTS Lead (reporting into), procurement, finance, general management, HR, and IT at both local and regional (management unit) levels
Skills and Experience:
Strong background in Service Operations (+5-7 years’ experience), preferably in an Integrated Facilities Management capacity
Experience and knowledge about best practices, contracting methods, SLAs, KPI, etc.
Is capable of developing strategies and developing/executing programs to make them happen.
As part of a global unit, this professional must have had exposure to the challenges of running at least regional / sub region operations.
Experience in managing multiple building projects.
Experience in working with different cultures within and across geographies.
Experience in managing financial budgets and driving cost efficiencies.
Experience in engaging key senior level stakeholders at a corporate centre level.
Experience in Corporate Real Estate and/or relevant experiences in supporting HR Services, Workplaces, Finance, IT and other critical service delivery operations.
Experience in management of third-party service providers.
Experience in managing in-sourced operations teams.
Who we are looking for
Analytical and organizational skills to lead discussions with board members in country(ies)
Financial acumen and working knowledge of financial budgeting and accounting
Leadership capability to create and lead a complex transformation
Demonstrated Project management and change management skills
Service delivery management experience
Strong communication skills
People leadership skills to set the direction and mindset for both direct and third-party partner
Ability to influence and manage relationships with senior level stakeholders
Excited about the Role?
Please apply online. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.