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As a trainer you are responsible for delivering live and self-learning training programs to enable a continuous learning environment. You will use best practices to support the team's learning process, producing easy to absorb content and assist in driving behavioral change. You will address needs identified during task analyses and interviews, and improve the knowledge and understanding of the care teams & internal partners.Verantwoordelijkheden
· 3+ years related work experience as trainer and / or instructional design in b2c support or sales training environments.
· Experienced in designing and developing training programs across delivery mediums and content types (e-learning, video, gamification, virtual learning, live simulation, and live classroom)
· Demonstrated experience working in a B2C service or retail in industry is preferred
· Is capable of operating in an ever-changing, project-driven environment with a strong sense of customer journey impact and able to adjust training and enablement instructional materials accordingly.
· Strong oral and written communication skills and diverse experience working with internal & external customers in both live and virtual environments
· Proven ability to clearly articulate processes and procedures in simple terms is essential
· Excellent team player
· Must be detail oriented and have strong sense of ownership (?) needing minimal supervision
· Experience with modern elearning tools & knowledge bases
· Working knowledge of various client facing software used by service and sales departments to support or process requests.
Foot Locker Europe.com is entitled to assign other duties than those associated with the position as described above, if such would be in the best interest of the Company.