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Originele vacaturetekst

Deployment Manager - Customer Services and Solutions Delivery

Job Description

Join an exciting recently formed Global Deployment Team within the Services and Solutions Transformation Office, leading deployment projects across Philips Services and Solutions Delivery organization. Become part of the team delivering a large scope of transformational programs with global impact, across all Philips process domains (Idea to Market, Market to Order and Order to Cash), all supporting our objective of creating great services, with outcome-based solutions

You are responsible for

  • Working with Program, Project managers and Business Process Experts to understand the impact of the Project deliverables in the organizations in scope.

  • Scoping the deployment project translating project objectives into impact assessments and change plans, which will lead to the creation of a comprehensive deployment plan to implement.

  • Executing the implementation plan and reporting progress as per the governance of the Transformation Office

  • Managing resources by influence, managing complex dependencies, a range of dependent and related projects which might impact the deployment plan in terms of capacity, potential business impact etc.

  • Following standard Project methodologies to ensure delivery of a complete package to the receiving organizations managing change with multiple stakeholders across multiple domains

You are part of

The Service and Solutions Transformation Office, a team bringing together all Service / solutions related projects under a coordinated portfolio. You will join a team of Transformation Specialists which focus will be to ensure proper landing and sustained adoption of Project deliverables within the receiving organizations. Key elements of the portfolio include customer self-service, catalog management, configure/Price/quote, workforce management, Service mobility, case/work order management, Education Transformation projects and knowledge management. Scope includes resources in multiple functions including R&D, marketing, business process, IT, Philips University and compliance. You will be joining a highly motivated, experience and dedicated global team, frequently working with different countries, cultures and time zones

To succeed in this role, you should have the following skills and experience

  • A Bachelor's degree

  • Minimum of 4 years of experience in Services and Solutions delivery organizations or in learning / education projects given the project the candidate will be assigned to first, will focus on the Education transformation program.

  • PMP Certified Project Manager and / or other Project Management certifications will be a plus

  • Proven experience delivering successful change in organizations from a product, process, IT, organizational design or training and learning perspective

  • Ability to understand Project objectives / charters, and translate those into impacts in the receiving organizations and make a comprehensive transition plan to deploy

  • Process and organization knowledge of supply chain and services

  • Evidence of strong intrinsic motivation to deliver results working with remote teams being able to cope with uncertainty, changing environments and self - driven.

  • Proficient in written / spoken English is a must

  • Excellent communication and stakeholder management at all levels skills required

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

Type vacature:


  • Er is geen minimale opleiding vereist

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