Application Specialist (Risk Operations)

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Booking.com is the world’s #1 accommodation site and the 3rd largest global e-commerce player. Our mission – to empower people to experience the world – is spearheaded from our headquarters in Amsterdam, where employees from many nationalities develop our business in more than 200 countries worldwide. We have scaled at incredible speed and we are currently embarking on our next chapter – experiences, loyalty, messaging, homes & apartments - and we are actively recruiting the next generation of experienced professionals.

The Application Specialist for Risk Systems performs Configuration activities while supporting a number of different application modules. The Application Specialist Risk Systems researches, designs, documents, maintains and implements new functionality in Risk and Control Systems like ServiceNow focussing on user experience, scalable design and best practises. Responsible for implementing scalable and secure configurations in ServiceNow GRC/IRM modules along with fixing issues raised by the Business owners. Proactively monitors new features released by ServiceNow and other related Systems applications and identifies and promotes changes to improve System design and user experience.

Responsibilities

  • This role sits within the Risk Operations area of “Platform Innovations” for global support and works with various business stakeholders to gather requirements, implement the solutions in ServiceNow.
  • Act as a liaison between internal Risk SME’s and supporting teams such as; Privacy, Security, People, Finance and all other stakeholders.
  • Collaborate and align for the regional and global configurations with our ServiceNow Platform Infrastructure teams
  • Partner with other stakeholders such as IT Services, Finance, Procurement, ServiceNow Implementation Partners and Application vendors to implement technology solutions.
  • Manage system errors/bugs and enhancement requests including support ticket resolution, prioritisation, and updates
  • Participate in ServiceNow Functional development by leveraging and being an active member of the ServiceNow: posting Brainstorms, joining User Groups, collaborating in forums, etc.
  • Document and maintain ServiceNow Configuration designs for our implemented modules.
  • Certified ServiceNow System Admin required
  • Certified Implementation Specialist (GRC) is advantageous
  • Experience in developing Javascript, Web Services, Jelly, Angular, Java, Node, HTML
  • Strong understanding on ServiceNow CMDB and configuration items and classes
  • Adhere to SOx controls to maintain and implement configurations in ServiceNow

Qualifications:

  • Strong technical background and a Bachelor degree in Computer Science, Information Systems or similar;
  • 3+ Years of ServiceNow modules such as ServiceNow GRC/IRM, Knowledge Management , ITSM, Portal Management (Implementation experience with these modules is a plus)
  • Experience in designing, configuration, and testing ServiceNow
  • Demonstrated ability to design and develop ServiceNow integration,
  • Certified ServiceNow System Admin is a must
  • Certified Implementation Specialist (GRC) is advantageous
  • Strong understanding on ServiceNow CMDB and configuration items and classes
  • Experience in the ServiceNow software update process
  • Basic ServiceNow Integrations knowledge.
  • Relational Database knowledge
  • Work experience with GRC tooling and processes
  • Good verbal and written communication skills
Type vacature:
Intern

Vaardigheden

  • Er is geen minimale opleiding vereist
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