LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2020, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the fourth consecutive year.Basic Function
Do you like to be the first point of contact for Customers and do you have a good understanding of Order-to-Cash processes? Are fluent in English, written and verbal? Are you service minded as well as commercial? Do you want an independent role in a collaborative Customer Service team? Welcome to LyondellBasell!
As an Customer Service Associate Export you manage accurate and timely execution of the marine order fulfillment process for export customers. You are the main point of contact for all customer related issues. This encompasses order receipt, coordination of product and transport availability for timely delivery, answering inquiries of sales, business stakeholders and logistics procurement & handling of customer complaints. In addition you act as a focal point in the coordination of pre-sales activities with regards to incoterms, payment terms and ensuring freight agreement availability before order entry. With exceptional order processing situations (for example customer cancelling order while order is in transit), you ares expected to work together with logistics procurement to seek most cost effective operational solution for LYB.Roles & Responsibilities
Your main responsibilities and responsibilities are:
To be successfull in the role of Customer Service Associate Export you recognize yourself in the following profile:
We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package.Interested ?
Please feel free to connect with Ton Brands, Corporate recruiter ton.brands @ lyondellbasell.com for more details. Would you like to apply? Just send us your motivation and resume via the application button