Youplayan importantrole instrengthening Dutch society by enabling businesses to grow sustainably. You do thisbycontributingtothe digital transformationof the largestSMEbusinessfinancerin the Netherlands.You realize a unique user experience based on aground-breakingdigital lending street,that enablesRabobankto offer tailored businesslendingsolutions within 15 minutes.As ajourneyowner,youare focusedon improving the end-to-end customer journeytogether with product owners in the sub area Retail.You develop and maintain a vision and storyline forthe Retail SME originationjourney.You interact closelywiththestakeholderson journey level and act as a representative of the journey in the leadership team of the AreaLoan Originationwithin the Tribe Business Lending.TheTribeBusiness Lendingis part ofBusiness Clients.
Making a difference
By maintainingand prioritisingthebacklog and roadmap for thedigitaljourneyusing input from stakeholdersfromin-and outside theTribe;
Bydevelopingand maintainingtheproduct visionfor loan origination initiatives for SME-customersin closecollaborationwith product managers andexperts;
By beingthevoice of the sub area Retailforstakeholders;
By makingsure thevoice of the customerandvoice of theuserare heard andbyworking togetherwith the product owners of the different squads to improve thejourney;.
Byfactbaseddecision makingandknowingwhat data isneeded to be able to do sothroughout the entirejourney;
By challengingthecolleagues in the sub-areato think beyondtoday;
By drivingfor success, focussingon getting the best quality and business value delivered in the shortest time possible.
With each other
Collaboration is at the heart of everything we do.Our Tribe exists of 5Areas representing65squads bringing talented people together with a multitude of competencies, experience and nationalities. The business capabilities we offer are used by all Rabobank business units in the Netherlands.
AdriaanSlurink,JourneyOwnerCorporate:“Basedon datafromour origination processandinput from stakeholders and product owners,you are continuously improving the journey forRabobank’sSME-customersby initiating changes in policies, processes and applications.“
Strategic vision, customerfocus, collaboration, stakeholder management,capabilities andresilienceareclearly essential for the role ofJourneyOwner. In addition, itisimportant that yourecognizethe following mindset andurs:
Givingdirection to the developments in the sub area, based upon a clear vision of the customerjourney;
Havingexperience inleading a team ofprofessionals;
Always looking for the highest possible value forthecustomer andthebank;
Good businesssense,managingdifferent interests and getting peopleinvolved;
Beingdecisive, results oriented andhavingstrong negotiation skills;
On top of that we’re ideally also looking for the following qualifications, skills and experience:
Academicbackground/level(IT, business administration or similar);
Knowledge and expertise ofloan origination processes preferablyalsoin online journeys.
Experience intheagile way ofworking;
Keepingtrack of the latestdevelopments incustomers,markets,, digitalization, robotics and hightech;
Being able to switch betweenstakeholdersand facets, from customer, management and team to product, market, organization and own vision.;
Though English is the formal language within the Tribe, it is required to understand Dutch.
Growing a better world together
Youwillalready be aware that Rabobank is a financial services provider for 8.5 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission? We do so in countless ways, such as:
Together with the World Wildlife Fund, wehelpcreate a harmonious balance between nature and the agricultural sector inBrazil;
We want to share our knowledge about sustainable financial solutions. For example, we offer a discount to corporate clients with a sustainabilityhallmark.
Do you want to become the ideal version of yourself? We would love to help you achieve this by focusing firmly on your growth, development,and investing in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional. In addition(on the basis ofa 36-hour working week), you can also expect:
Agross monthly salary betweenEUR 5.325,90 and EUR 7.608,43 (JG11)(classification depends on education, knowledge and experience);
Athirteenth month and holidaypay;
An Employee Benefit Budget 10% of your monthly salary. You decide how to spend this budget. This may include purchasing extra leave days, making extra pension contributions or even receiving a monthly cashpay-out;
Apersonal budget that you can spend on activities related to your personal development andcareer;
Flexibleworking times and location-independentworking;
Travel allowance when you travel by public transport orcar
Apension scheme, to which your contribution is only 3.5%.
Are you the person wearelooking for? Are you ready to join our team as a Journey Owner and to make a difference to yourself, our customers and to society? We look forward to receiving your application for this vacancy in Utrecht.
Apply via the “Apply now” button with your CV and cover letter. Responses will be handled in accordance with our vacancy managementpolicy;
If you have any questions about the specific details of this position, please contactAdriaanSlurink,Adriaan.Slurink@rabobank.nl;
Bart de Kort, Corporate Recruiter, would be happy to answer any questions about the application procedure via Bart.de.Kort@rabobank.nl;
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Everyone is different, and it is exactly those differences that help us become an even better bank. That's why we want to know who you really are!