Job Title : Insurance Risk & Compliance Manager
Location: Amsterdam (Relocation support available)
Headquartered in Amsterdam, Booking.com, the flagship subsidiary of Booking Holdings, is the world’s largest accommodation booking platform. Through its world-class e-commerce platform, the company transacts around 1.5milion room night reservations per day, is active in over 200 countries and deals with customers in more than 40 languages, demonstrating a truly global presence.
The mission of Booking.Com is to “Empower People to Discover the World” and this is based on a fundamental belief that travel is a cause for good. The company is driven by the need to deliver 1st class customer service with a seamless and enjoyable booking experience at the heart of its delivery.
As part of our Connected Trip ambition, Booking.com wants to ensure that customers have peace of mind when booking their travel - particularly in uncertain times. Part of this ambition is the delivery of insurance products to give our customers assurance that there is protection, should anything happen.
Our Transportation unit already has a mature insurance business aimed at offering its car rental customers’ this peace of mind, and we are planning to use this as a springboard on which to build further. We seek to unify our insurance resources, and build a foundation on which to deliver insurance products to all of our segments, including: Accommodations, transportation, and attractions.
Booking.com has ambitious growth plans for the insurance business. Example opportunities include traditional areas such as travel protection, alongside new categories, such as home-sharing protection for our vacation rental segment.
The key strategic aims are to: Build an insurance operating model that can deliver to our insurance requirements, and to use this to expand and grow a global footprint of general insurance product offerings throughout the Group. Through innovation and industry sector knowledge and single-threaded focus, the challenge is to substantially enhance the group’s customer Insurance experience and drive a profitable account.
We are seeking insurance or financial services professionals who have a global outlook, superior compliance experience, and broad knowledge of multiple regulatory jurisdictions.
The role itself will involve designing, building, and maintaining an effective insurance risk & compliance operation within Booking.com. The role will involve a mixture of insurance and non-insurance specific topics. Insurance topics will include: new product development, sales, customer service, claims, regulatory management, licensing, employee competency and integrity, and partner compliance. Non-insurance topics will include: Data Protection, FinCrime (AML, KYC, sanctions, external fraud), and corporate compliance (investigations, whistleblowing, internal fraud). Non-insurance topics will largely be collaborating with the wider Booking Holdings organisation, whilst Insurance topics will need to be built from the ground up.
The chosen candidate will need the ability to work across multiple local jurisdictions and be able to pick up quickly on regulatory requirements and market practice.
Knowledge and experience of working in regulated industries and designing functions is a must. 2nd line experience is key - either in risk management, or compliance.
Internally, the candidate will work closely with all facets of the business, and in close partnership with the legal function.
The role will suit someone with a start-up mentality, who is keen to build an organisation from the ground up (with a lot of help), and can balance immediate requirements with a long term vision.
Skills & Experience
Desirable Skills & Experience