Franchise Service Manager/ Brand Performance Manager

Hotelprofessionals -  Amersfoort Amersfoort NL 1-2-2018 01:01:01 21-4-2018 00:00:00

Over deze vacature
  • MBO
  • 25 dagen geleden
  • 8x bekeken
Over dit bedrijf
  • Aantal medewerkers: 11-50
  • Branche: Horeca/recreatie/reizen
  • Internationaal actief: Nee
  • Meer >>


Bedrijf: Louvre Hotels Group.
Education & Experience

  • Education in Hotel Management
  • A minimum of 3 years of hands-on experience in the Hospitality industry;
  • Experience with online distribution channels
  • Fluent in Dutch and English (speaking and writing). French is an advantage.
  • Highly computer literate and knowledgeable of Hotel Technology: PMS, Channel Manager, GDS, CRS etc.
  • Ability to travel 40% of their time within the region
  • Service minded: deliver what is promised accurately and professional manner.
  • Ability to build and maintain good relationships
  • Excellent communication and social skills
  • Highly collaborative, but also to work autonomously
  • Result/ target oriented
  • Creative and flexible
What we offer:
  • A competitive salary package based on education and experience
  • 1 year contract (with the possibility to extend the contract)
  • Company car
  • 25 holidays (based on a fulltime contract)
  • Participation in the company’s Pension scheme
  • Participation in the company’s Bonus scheme 

The main purpose of the Franchise Services department is to implement the franchise formula in the hotels and give excellent service to our customers, the franchisees. The department is strongly involved with all other departments (marketing, sales, distribution and finance) located at our head office in Paris.
As Franchise Service Manager, you
  • Are  responsible for developing and maintaining a long-term relationship between LHG owners and customers/hoteliers;
  • play the role of the intermediary between franchisees and LHG HQ Distribution Services delivering most updated information;
  • operate as the lead point of contact for any distribution matters owners and hotel management teams on GT distribution services on a daily basis; 
Key Accountabilities
  • Assists hotels with the delivery of existent services and identifies new opportunities within territory to ensure growth attainment through LHG channels;
  • Makes monthly business reviews with hotels and has a proactive vision of the market in order to alert hotel and/or HQ;
  • Analyse overall performance and provide monthly business reviews with recommendations to HQ;
  • Organize and animate Regional meetings;
  • Analyse and monitor the production of various distribution channels and take actions as necessary;
  • Regularly monitors the production of third parties and large corporate accounts using the central channels;
  • Master the GT tools and ensure their proper use (PMS, CRS, Orma web, Travelcom, Hotel's website);
  • Monitor the use of CRS (check the accuracy of uploaded rates and availability, control the rate parity and last room availability);
  • Ensures that hotels answers to the demands of the RFP companies; 
  • Ensures that the content of websites is current and up to date (iceportal, description, contact email);
  • Communicates information and feedback about local information to the eCommerce team responsible of the site;
  • Push the usage of any new promotional tools (eg meta, SEA...);
  • Share and inform about local web practices and trends for traffic acquisition (popular social networks, affiliations partners etc.);
Opening & Termination
  • Actively participates in the integration of new hotels in the network;
  • Coordinates policy and procedure training for responsible management staff members;
  • Ensure all related systems are configured correctly, validated and working to full capacity;
  • Ensures that franchisees/hotels follow termination procedures and documentation properly;

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