The CX Studio provides CX services to Randstad, by enabling product teams to become human-centric and by driving change agendas as representatives of users. As such we facilitate that deep understanding to guide us to the sweet spot where user needs are met and business goals are achieved
Design the best possible user experience for consumers through close collaboration with product development. Act as an advocate for all users of the business’s product through the visual and verbal presentation of product solution concepts necessary for the enhancement of users’ experience. Always be on the lookout for ways to simplify product designs and integrate a mix of interaction and visual experience into the business’s product. The role demands constant evolution and adaptation as the product, market, and consumer needs evolve.
Approach and analyze the product and consumer requirements and needs in a holistic and inquisitive manner to find and address core problems and opportunities. Translate user insights and product objectives into feasible solution concepts to improve users and businesses to achieve their goals.
You are passionate about problem-solving through design which you show through a vigorous design thinking mindset. Your creativity makes you a fountain of ideas, so you ideate on user research found insights. Your rational and analytical views guide you to the right ones, in which you synthesize abstract ideas into tangible solutions (concept)s for design. Your striving for perfection helps you personally experience the product, review specs, recommend production alternatives, and ensure a high-quality production standard. Successful concepts you brief to visual designers for hand-off (Jira stories). You create and maintain design concept documentation
Engage with user research: Using a self-starting-attitude, analyze to find new opportunities to improve user experience. You engage in and collaborate with initiatives of UX and (consumer) market research, behavioral data analysis, usability testing, information architecture. You work closely with the UX researchers and (service) designers to together look at the complete picture and understand the full context (why-how-what). You translate their findings into relevant solution ideas and together form new questions to be answered.
Stakeholder management: With a strong sense of perspectives, you present and argue your design concepts to key stakeholders and gather their feedback to find the sweet spot on solutions where user needs are met and business goals are achieved.
Holistic experience design: You strive for the ultimate (long-term) user experience by challenging and moving the goalposts of what can be realized. Act as an advocate for all users of the business’s product through a visual and verbal presentation of product solution concepts necessary for the enhancement of users’ experience. Always be on the lookout for ways to simplify product designs and integrate a mix of interaction and visual experience into the business’s product.
-Start date asap
-36-40 hours a week
-English cv is mandatory
-You have to live in the Netherlands