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Order to Cash Lead Tea Company

Order to Cash Process Lead- Tea Company (Project Role)

Work Location:Netherlands

Job Type: Full-Time

Travelrequired25%.Nowis limited due to COVID-19 restrictions

About the Tea Business

Unilever is proud of its Tea business, the biggest in the world, with world class purpose driven brands such as Lipton, PG tips and Pukka.

Recently, Unilever decided to separate the Tea business to ensure it can best achieve its potential.Unilever is currently reviewing several options for separation, including a demerger, an initial public offering, a disposal or through partnership models. The process is expected to conclude by the end of 2021.The Tea businesses in India and Indonesia, and the partnership interests in the ready-to-drink Tea joint ventures will be retained.

The balance of the Tea brands and geographies and all Tea estates, with generated revenues of €2 billion in 2019, is growing and profitable with proven potential both pre- and post-COVID-19. As a standalone entity, the Tea company remains number one in the world and is even better positioned to lead the industry and take full advantage of the opportunities in the category, with more focus and entrepreneurship driving greater growth and value.

The current vision for the Tea company is to champion a tastier, healthier, more sustainable world of plant-based drinking. Purposeful thinking will be the core anchor of the business, its brands as well as its culture, and enables simple and agile decision making, supports an entrepreneurial mindset and is driven by passion for our consumers.

As we move through this journey towards separation, we are seeking employees with a passion for exciting entrepreneurial experiences, who want to pursue unique career opportunities and have a desire to be an integral part in building the bright future of this plant-based company.


InitiallydrivesthedesignandlandingofthenewOrdertoCashprocesses,organizationandtools,workingcloselywiththeprojectteamandthebusiness.On anongoingbasisensuresexcellencelevelsofservicequalityandoverallOrdertoCashoperations.IdentifyanddriveprocessandserviceimprovementopportunitiesgloballyfortheendtoendOrder to Cashprocess.MaintainandownstheOrdertoCash globalpolicies,standardsandprocessdocumentation.

YourKey Tasks:

  • EstablishtheOrdertoCash FSSCfunctionandteamwithinthenewlyset-upbusiness

  • Providesexpertise,ownsthedesignandestablishmentofthenewOrdertoCashprocesses

  • Drives operational excellencethroughregularreviews

  • Relationshipmanagementof3PSPincludingreportingreviewsandgovernancemeetings

  • Identifyglobalservice,process,organizational,systemimprovementopportunities

  • Leadprocessharmonizationagendaandinitiatives

  • Facilitates bestpracticessharingacrossmarkets

  • RuncontinuousimprovementinitiativestodriveOrdertoCash excellence.

  • EstablishandmanagetheOrdertoCashprocessChangeRequestsfunnel,monitorprogressesandprioritize.

  • Createworkinginterfaceswithotherprojectandorganizationalgroupsimpactedbyprojectoutcomes.RepresentstheOrdertoCashprocess.

Keyinterfacesand relevant stakeholders for this role:

  • Leads ateamoftwoprocessexpertsintheFSSC inPolandsupportingthedeliveryoftheOrdertoCashagenda

  • 3PSPoperationsleads,

  • Key in-marketOrdertoCashrepresentatives,

  • Regional/Global CD, FIandSCstakeholders

  • IT


  • Auniversitydegreeinanydiscipline

  • Minimum 10years’ operational in-marketworkexperiencein OrdertoCashoperations(Customer Service, Ordermgmt., BilltoCash)

  • Workedin FMCG, Multi-nationalcompanies& internationalroles

  • Teamleadexperience

  • Projectdeliveryofregionalprocessand ITimprovementinitiatives

  • Managedthirdpartyserviceprovidersdeliveryandrelationshipsisaplus

  • Experiencein tradepromotionmanagementorCustomer Developmentisaplus

  • TrackrecordofOrder to Cash improvement achievementsis a plus


  • Abletoengageconfidentlywithstakeholdersin countries

  • GoodSAPuserknowledge

  • Familiarwithfinancialandsupplychaintransactionalprocesses;

  • Experienceofprocessmanagementandimprovement

  • Ordertocashprocessexperience(e.g. in ARorcustomerservicerole)

  • Goodwrittenand verbal English inadditiontoat leastonemorewidelyusedlanguage

  • Abilitytoworkeffectivelyremotelyandleadateam

  • Goodplanningandorganizingskills,projectmanagement

  • Abletoworkindetailwithoutlosingfocusontheresultisapre

  • Servicedeliveryexperienceisapre

  • Embraceagrowthmindsetwithstrongdedicationtocustomers

  • Havestrongcommunication,negotiationandstrategicinfluencingskillswithdiverse, multi-functionalstakeholders

  • Endtoendmanagement,abilitytounderstandthebigpicturebut alsocomfortablewithdetailsandmanagingtheoperations

  • Highlyadaptableandentrepreneurial,selfmanaged.

  • Changecatalyst,passionateaboutinnovation,improvementsandProactive

  • Abletocommunicateeffectivelyalsoremotelyandteamplayer

  • Customerserviceandcustomercentricmindset

Excited about the Role?

Please apply online and please submit both your CV and cover-letter. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.

Type vacature:


  • Er is geen minimale opleiding vereist
  • Voor deze functie is er geen minimale werkervaring vereist