Customer Care Representative - Sales Front Office (Dutch/English)

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Careers that change lives
Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others. Whatever your specialty or ambitions is, you can make a difference at Medtronic – both in the lives of others and your career.

A day in the life of
Our Dutch sales team builds strong and lasting business relationships with hospital staff, medical associations and opinion leaders, to achieve that goal. The Principal Customer Care representative is a local expert dedicated to developing Customer and Business Relationships through the Offer to Cash journey. This role should lead initiatives that directly impact Business performance.
We are looking for a full-time Principal Customer Care Front Office Representative to work cross business. Are you customer focused and thrive by helping others? Then we are looking for you!
We offer you a position where you offer day-to-day support in Medtronic's Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring...) as well as Supply Chain processes through analytical and operational support.
We expect you to be able to provide a professional level of support to our customers, the back office and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies. You have the ability to monitor product, order & information flows.
In this role you contribute to the company goals in the areas of customer satisfaction. You manage all incoming calls and incoming emails to Customer Care shared mailboxes. Furthermore, you are responsible for issue coordination and resolution, identifying business opportunities and/or service improvements. You demonstrate proactive communication skills and you follow up with our customers in a highly customer focused manner.

•Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives •Coordinate and implement changes from OTC strategies•Facilitate support to achieve local targets and KPI’s •Will drive continuous Improvement, while sustaining standardization.•Being close to the Business and processes, will alert with early detection of process/systems failures which affects customers, providing corrective actions required and suggesting solutions.•Ensure any Business related/Commercial changes are tested by validating solutions •Stay up to date with Business and customer Evolution, strategies and government enhancements translating the needs into tangible action plans.
Profile:•Strong team player. •Customer and Business oriented with the ability to drive organizational changes acting as SME on his/her area of influence.•Excellent Business Acumen together with the Value Stream Specialist to drive process improvement •Demonstrate excellent Problem-solving skills.•With demonstrated facility to build customer relationship and liaison across the matrix network. •Enjoys working and navigating along the principles of a network organization.
Must haves
•Bachelor or similar degree, in applicable areas desired.•Excellent spoken & written English and Dutch language skills.•Experience working in a complex matrix environment.•Outstanding change management skills and experience, including stakeholder management that can help in the shift of organizational cultures.•Improve Customer Experience as we remove country pain points through standardization.•Improved customer satisfaction, improved employee engagement, reduce cost to serve. •High performing, collaborative and empowered team member, feeling responsible for the collective success of the Value Stream and the proper implementation on country.•Efficient and effective workflow with strong customer focus.•Standardized and Simplified Process, Organization and System.•System minded: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM
To be successful in this role you need to have strong customer relationship buildings skills, be pro-active and show the ability to work independently as well in a team environment. Furthermore you combine good communication and problem-solving skills with a high degree of accuracy and always have the customer in mind.
As we are a sales organization and have direct contact with our customers, you need to be sales sensible, flexible in approach, and have a positive, upbeat and friendly personality. Customer insight always comes first. You dispose of good commercial communication, are stress resistant and able to prioritize.

We Offer
In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:
•28 holidays•Possibility to purchase 8 extra holidays days•Flexible working environment•Annual Incentive Plan % depending on company results•Pension scheme and group discount on healthcare insurances•Tax advantages on Commuting, Fitness plan, bicycle plan•Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract•Employee Assistance Program and Recognize! (our global recognition program)•Private Lease possibilties

Your Answer
Is this the position you were waiting for? Then please apply directly via the apply button!

About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,750 employees.
Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us! Additional Information
  • Posting Date: Sep 17, 2020
  • Travel: No
Type vacature:


  • Er is geen minimale opleiding vereist
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