Community Manager - French - The Hague

As Community Manager France you are part of the International Community Management team. Within the team, your main task is to engage with and oversee the French-speaking community. You will ensure excellent engagement through events and build excitement and relationships by maintaining and expanding a healthy French-speaking community.

The ideal candidate is a self-motivated, detail-oriented individual having familiarity with and understanding of the games industry and online communities. The candidate should have experience in public communication, community management and social media.

Main Tasks

• Represent the company and build relationships with its French-speaking community, with a strong focus on France.
• Keep the conversation going. Like gaming, our outreach is is both casual and immersive.
• Convert regulars into committed fans, paying special attention to our ambassadors.
• Create, edit and facilitate (live video) content for the Community. You are not afraid of working in front of the camera and working the spotlight is a must.
• Organize & host engaging online and offline (live) events. You love to meet and greet people.
• Manage a team of French-speaking volunteers which form our community.
• Officiate disputes within the community. You have a natural ability to keep the peace.
• Provide feedback about the community's feelings, concerns and suggestions, ensuring they are heard.
• Create and find ways to go the extra mile for the players. No 9-5 mentality.

• Bachelor's Degree in Communications or a related field or equivalent work experience.
• Native French speaker.
• Strong knowledge of French social media culture and the French culture overall.
• Excellent English verbal and written communication skills.
• Deep empathy and strong customer focus.
• Diplomacy and conflict resolution skills.
• Natural team player with a hands-on attitude.
• The ability to handle complaints in challenging situations.
• Ability to manage incidental and planned challenges during non-business hours.
• You live within a range of +/- 30 minutes commuting time to the office in city center The Hague