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This is what you do
As Ops Chain Manager (formerly Technology Chain Manager) you are the owner of one or more Services at Technology. On behalf of Technology, you manage the relationships with the Business owner of the Service and other stakeholders. You are responsible to optimize the chain that enables the Service. That could be processes, organization, costs, technology, quality etc.

You are accountable for ensuring that the allocated services meet or exceed expected service quality, functionality, capacity and create transparency on cost. Finally, you are responsible for initiating, defining and implementing all the necessary activities, processes or reports to be able to achieve the objectives.

This is how you do it
Quality of the service (QoS)

  • Define and agree SLA with the Business owner and supplier for the Service;
  • Define QoS reporting requirements;
  • Provide non-functional requirements;
  • Monitor and propose improvements for the quality, performance, functionality and capacity of the Service;
  • Ensure that enough financial budget is available for Problem management and Service improvement.

Stakeholder management

  • On behalf of Technology manage the expectations for the Service and seek customer admiration for the quality of the service.

Technology chain of the Service

  • Identify, propose and implement ways to drive down the cost and/or improve the processes of the service chain, whilst ensuring that the quality is kept in line with the Business/Customer expectations;
  • To organize and drive improvements throughout the organization, using personal competences, processes and relationships rather than hierarchy.

You’ve got what it takes

  • University degree;
  • Minimum of 5 years’ experience in service development or operations;
  • Strong technical knowledge in ICT and mobile telecommunications;
  • Knowledge of the ICT and telecommunications business;
  • Proven ability to influence stakeholders in all layers of the organization;
  • Good knowledge of the Vodafone NL and Vodafone Global structures and processes;
  • Excellent in English both written & verbal.

You do it
Are you in? Now click on the application button and reply.

Any questions? Just call Maroesja Blaak (recruiter) at: 06-4691 4714 or send a message; maroesja.blaak@vodafoneziggo.com

*A pre-employment screening is part of the hiring process.

This job vacancy is part of our search for a new VodafoneZiggo colleague.
It is NOT to be used for purposes of acquisition.

Fulltime. Fulltime
Type vacature:


  • Er is geen minimale opleiding vereist
  • Voor deze functie is er geen minimale werkervaring vereist

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