Interim IT Service Delivery Manager

6-12-2017 21:16:46

Independent recruiters - Amsterdam

Amsterdam
HBO
32-40 uur
5000-7500 EUR

Functieomschrijving

We are looking for an Interim IT Service Delivery Manager for an international independent medical emergency organisation that provides assistance to people worldwide regardless of their background, religion or political convictions. They aim to save lives and to offer medical care to victims of disasters, wars and epidemics. If you are open for this temporary position (6-9 months) at an organisation that really makes a difference in the lifes of so many people all over the world? Then get in touch with us straight away!

We are looking for an Interim IT Service Delivery Manager for an international independent medical emergency organisation that provides assistance to people worldwide regardless of their background, religion or political convictions. They aim to save lives and to offer medical care to victims of disasters, wars and epidemics. If you are open for this temporary position (6-9 months) at an organisation that really makes a difference in the lifes of so many people all over the world? Then get in touch with us straight away!

We are looking for an experienced and hands-on manager who can help bring the ICT service delivery to the next level. You will work in a team of IT and IS specialists that focuses on field ICT support, project delivery and supplier management. You will report directly to the Head of ICT and hierarchically manage a team of 10 fte.

Main responsibilities:

  • Act as customer focal point (single point of entry) for internal customers that require new or adapted IT services;
  • Route new demand into the appropriate processes (for a new item in the service catalogue, or a non-standard change, or a new project);
  • Manage the support team of 9-10 FTE that deliver support to both field and HQ;
  • Coordinate impact assessment when a new service catalogue item is needed;
  • Give first feedback and estimates to the customer regarding the planning of a change or the initiation of a new project;
  • Make specific detailed arrangements with suppliers, within the boundaries of the contractual agreements;
  • Review supplier performance on a regular basis, in line with contracted KPI's and service levels;
  • Initiate or approves service improvement plans;
  • Monitor the performance of incident and problem management processes that are performed from within the IT department.

The Interim Service Delivery Manager we are looking for should have:

  • A Bachelor degree or higher;
  • At least 5 years experience in a relevant professional context, field experience in a humanitarian organisation is considered an asset;
  • Good understanding of IT services and service organisations;
  • Trained in ITIL or comparable service management frameworks;
  • Solid experience with supplier management;
  • Able to facilitate process analysis and improvement tracks;
  • Demonstrated experience in leading and managing IT service delivery and change;
  • Ability to work independently with minimal supervision;
  • Patient but strong personality, able to build bridges and balance different interests;
  • Able to deliver in an international and multi-cultural environment;
  • Fluent in English, written and spoken.

An exciting contractor position for 6-9 months where you can put your your service delivery management skills to use for an organisation that makes a difference! If this sounds like the perfect assignment for you, then let us know your date of availability and hourly rate right away!


IT Service Delivery Management, English

Independent recruiters - Waarom bij ons werken?

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Studiekostenregeling
Bijdrage in ziektekosten
Reiskosten vergoeding
Spaarloon
Vakantiegeld
Bonus
Deeltijdwerk
Leaseauto
Meer informatie
Bedrijfsinfo
Website
Ga naar website
Locaties
Amsterdam Zuidoost
Aantal medewerkers
1000+
Jaar van oprichting
2003
Branche
Handel/groothandel
Internationaal actief
Ja
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Interim IT Service Delivery Manager

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Bedrijfsinfo
Ga naar website
Amsterdam Zuidoost
1000+
2003
Handel/groothandel
Ja

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