Customer Service Representative

5-12-2017 16:45:48

Zendkracht - Kerkrade

40 uur
2500-3500 EUR



  • Coordinate and/or enter orders coming in via fax, e-mail or telephone from customers and sales representatives according to specific requirements, including bundling & consignment orders, free of charge deliveries etc.
  • Address enquiries from third party order processing supplier with regards to orders placed by customers and or sales representatives
  • Monitor the delivery processes (e.g. Distribution Center and/or carrier), follow up and take actions to ensure customer expectations are met. Arrange special deliveries on request.
  • Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable
  • Handle service complaints from customers and/or sales representatives
  • Handle requests for returns and/or credits from customers and sales representatives after obtaining appropriate authorization according company policy.
  • Address issues in the returns process with freight forwarder, warehouse, sales representative and /or customer
  • Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests etc.
  • Responsible to follow up on the Field inventory checks with the sales representatives on agreed timeframes,
  • Manage litigations when applicable
  • Report on backorders, Field Inventory and operational key metrics.



Experience and skills

  • Language skills – Dutch/ Flemish, French, English ( at least two out of the three)
  • Order processing capability with knowledge of SAP or other major ERP systems
  • MS office/Excel proficiency
  • Ability to handle exceptions and non-standard orders
  • Ability to work with third party order processing supplier (GBS)
  • Business process knowledge in an international environment
  • Capability to work and be compliant in a regulated, quality system driven environment
  • Capacity to gain product knowledge and applications, with medical/healthcare industry experience
  • Continuous improvement capability is an advantage


Attitude/personal skills

  • Ability to build strong relationships with customers, sales and other internal departments, ability to network and influence others
  • Collaborative working style
  • Analytical with a problem solving mind set, resourceful
  • Owns the problem until it is fixed
  • Requires minimal supervision, mainly works autonomously
  • Ability to generate support and influence key stakeholders


  • Healty international company with a great atmosphere.
  • Good working conditions


If you are intrested please sent your resume to: – Klik op de solliciteer-button om te solliciteren –

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