ICT Helpdesk Engineer

28-11-2017 15:24:48

SDP - Haarlem

32-40 uur
1750-2500 EUR


ICT Helpdesk Engineer, ICT Servicedesk Engineer, Haarlem, ICT technical environment, Innovative and Technical company, Collaborate with sophisticated colleagues, Much diversity, Multicultural environment, English is the main language, Work at a fixed location in Haarlem, no consultancy 


Our respected client is a permanent employer and known as a MNE value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center. They are transforming the technology supply chain through their global capabilities in Cloud, Global Deployment and Services. Through a unique physical and digital distribution network, they extend their partners’ global reach while providing the local expertise needed to successfully navigate worldwide opportunities. They combine expert technical and market knowledge with industry-leading partner enablement programs. Collaborating with partners in a unique engagement model, they strive to provide an exceptional partner experience by delivering results together.


They are known for;

-being a multi-national company.

-being founded in 1985.

-being present in 50+ countries on six continents.

-having many technological facilities worldwide.


The ICT Helpdesk Engineer/ ICT Servicedesk Engineer responsibilities;

-Responds to all issues in the IT Ticket tracking system in a timely fashion.

-Corrects end user issues and reports issues that cannot be corrected in a timely fashion.

-Assists IT personnel in other company locations resolving end user issues.

-Performs installations and resolves end user support issues within the LAN/WAN environments.

-Maintains records, logs and reports of end-user assistance and troubleshooting requests.

-Provides hands on training, training materials and documentation for IT applications and/or equipment to employees when necessary.

-Takes ownership of specific application(s) and system(s) areas, as assigned.

-Maintains diagrams and other documents regarding the application(s) or system(s) functionality.

-Works with department leaders to gain an understanding of the business need for changes, modifications or new systems to be implemented.

-Evaluates interrelationships between systems, identifying how changes may affect other systems.

-Maintains confidentiality with regard to the information being processed, stored or accessed.

-Provides weekly reports to the IT Supervisor regarding workload, open projects and issues.

-Schedules bi-annual auditing of issued laptops.

-Provides maintenance and operation of end user applications including, but not limited to, the email system, backup systems, phone system modifications and new user account and PC set-ups.

-Responsible for upholding network security measures set by company policies.

-Maintains knowledge of remote access products.

-Performs other duties as assigned.


The ICT Helpdesk Engineer/ ICT Servicedesk Engineer required skills;

-Preferable BSc. thinking level within ICT field.

-Technical support experience, having a sound knowledge of networks, computers, tablets,

troubleshooting, repair and configuration, including MS Office and MS Windows.

-Fluent in the English language, verbal and written.

-Structured way of working.

-Pro-active attitude.

-Flexible, Stress resistance and able to work with deadlines.

-Being a team player with good communication skills.


The ICT Helpdesk Engineer/ ICT Servicedesk Engineer offered;

This well-known company will be offering the ICT Helpdesk Engineer an above market comfortable salary plus a potential bonus and generous benefit package. This includes a professional training scheme to fill any gaps you may have in your skill set, a very generous holiday allowance, medical cover, pension scheme, gym membership, free fruit and lunch for all employees and much more.


Are you interested in this permanent vacancy at our client? Please forward your CV to – Klik op de solliciteer-button om te solliciteren – or call +31 (0)6 10 29 91 58. Also, for additional questions you are welcome to get in contact.


Met vriendelijke groet/ Kind regards,



Mario John Lemmers BSc.

Service Driven Professionals | Senior IT Staffing Consultant


e-mail: – Klik op de solliciteer-button om te solliciteren –

mob: +31 (0)6 10 29 91 58

tel: +31 (0)20 895 09 52

skype: mario.john.lemmers

website: www.servicedrivenprofessionals.nl


Connect me on Linkedin:



Office hours: Monday to Saturday from 09.00 till 20.00 hours


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