Agent Customer Contact Center (Italian/Spanish/English)

27-11-2017 14:56:53

Jobcenter - Apeldoorn

Apeldoorn
MBO
32-40 uur

Functieomschrijving

Responsibilities:

Responsible for capturing and handling all incoming and outgoing customer contacts from different media in a correct and customer friendly way, complying with the target figures as agreed with CCC-clients. For each interaction, the Agent is responsible for supplying the customer with correct and complete information (according to the script) and for registering the required information in the appropriate format(s) to make each interaction billable.

Tasks:

- Provide the customers with the correct service by giving product information, taking orders and by finding solutions for problems the customer may have

- Ensure that all scripts are actively used and adhered to. Any script discrepancies are to be reported to the Teamleader

- When registering orders, responsible for ensuring that each order is filled in completely and correctly in line with scripts and procedures.

- Register interactions in the complete and correct format(s) in order to make the interactions billable

- Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed

- Handle credit card authorisations

- Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws

- Any other duties as assigned by management

Authorities:

- Register orders

- Handle credit card authorisations

- Qualify calls and register these in the appropriate database(s) 

 

Functie eisen

 

Education level: MBO

Skills:

- Linguistic skills Italian/Spanish/English native or near native level, written and verbal skills

- Familiarise oneself quickly with new products

- Excellent communication skills

- Project knowledge

- MS Office knowledge on end-user level

- Preferably experience working with CRM tools/systems

Profile

- Native speaker in one plus comparable to native speaker in one or more additional languages

- Service minded

- Stress resistant

- Accurate, punctual

- Convincing

- Flexible

- Friendly and clear telephone voice

- Trustworthy

- Pro-active



- Working hours will be Monday-Friday 9.00-18.00.

- Salary € 1615 gross per month (fulltime) 

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Studiekostenregeling
Bijdrage in ziektekosten
Reiskosten vergoeding
Aandelenoptieregeling
Spaarloon
Vakantiegeld
Bonus
Deeltijdwerk
Meer informatie
Bedrijfsinfo
Website
Ga naar website
Locaties
Deventer
Aantal medewerkers
1000+
Jaar van oprichting
1998
Branche
Uitzend/detachering/W&S
Internationaal actief
Nee
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Agent Customer Contact Center (Italian/Spanish/English)

Solliciteer direct
Bedrijfsinfo
Ga naar website
Deventer
1000+
1998
Uitzend/detachering/W&S
Nee

Wat bieden wij


Vacature info