Expat Housing Network B.V.

Helaas, deze vacature is niet langer actief

Originele vacaturetekst

Team assistent expat makelaardij

Als Team assistent expat makelaardij ben je het fundament van de EHN aankoopafdeling, ondersteun je de aankoop consultants en help je je eigen klanten bij het kopen van een woning en zich thuis te doen voelen.

Bij Expat Housing Network werk je in een internationale organisatie (80% internationals) en komen al onze klanten uit het buitenland. De vacature en sollicitatieprocedure zijn daarom beide in het Engels.

Notitie: We overwegen en reageren alleen op kandidaten die vloeiend Nederlands en Engels spreken.

The Role 

We’re looking for someone who is an operational powerhouse, multi-tasker and can easily build and maintain relationships with both colleagues, clients and vendors. 

As the team assistant buying you will be part of the EHN buying team and will both support the buying consultants by managing their calendars, reviewing property documents and liaising with and booking in 3rd parties. You will also help drive the business by conducting intakes with clients and by creating content (written and video) for our owned channels (blog, newsletter and social).  You're independent a self starter and know the value of strong communication and project management skills from experience.

Our priorities are:

  • Become the #1 housing company for internationals;
  • Continue to offer a high quality bespoke service that results in high NPS scores from all clients;

To be successful in this role, you’ll need to be organised, empathic, accountable and social. Your ability to understand top quality customer service whilst understanding people and what makes them tick is vital.

The Responsibilities

  • Supporting buying consultants throughout the process of helping their client secure a home;

  • Manage buying consultants calendars by booking in viewings and 3rd party meetings like appraisals, surveyors and notaries;

  • Reviewing property documents;

  • Conducting property price research to help recommend an offer price and support negotiations; 

  • Build and manage relationships with vendors (real estate agents, mortgage advisors, notaries, appraisers, surveyors) ;

  • Conduct client intake calls to help clients;

  • Manage customer queries through the website;

  • Write content for blogs, social media and newsletter;

  • Build and maintain strong relationships with colleagues, clients, partners and other stakeholders;

Your profile

You’re professional and effective and empathic to the level that you can quickly build relationships and ask the questions behind the questions. 

You have a organised mind, a social brain, and a natural instinct for great customer service

You can multi-task, clearly prioritise, stay organisd and manage a full workload of diverse tasks.  

You have the continuous drive to make things better and grow. You can execute with attention to detail and.

You're familiar with GSuite, feel comfortable around digital products and appreciate tools that help you be efficient.

What are we looking for?

  • Organised mindset, strong business acumen and a continuous drive to make things better;

  • Customer service driven 

  • Data and process driven and eager to solve problems and support

  • Team player and a self starter; you get things done.

  • Great people skills, natural drive to help, develop and empower others

  • Ability to build and develop strong relationships at all levels

  • Excellent communicator in English, and Dutch both verbal and in writing

Preferable (not a must)

  • Personal experience of living and/or working overseas

  • Worked in an international environment before

Uren:
32 tot 40 uur per week
Dienstverband:
fulltime

Vaardigheden

  • Er is geen minimale opleiding vereist
  • Liefst 1 jaar customer service & administratieve ervaring
  • Je beheerst Engels, Nederlands

Wat wij bieden

Salaris:
€ 2.200,- per maand
Plus:
laptop van de zaak, telefoon van de zaak, vakantiegeld, bijdrage ziektekosten, thuiswerkregeling