Careers that Change Lives
To support our Emerging Markets Customer Care department we are currently looking for a full-time customer focused, pro- active and accurate Distributor Account Specialist to work cross-business and cross- regional.A Day in the Life
We offer you a position where you contribute to the company strategy in the areas of customer experience, strong business growth, operational leverage & continuous improvement by acting as a responsible, accountable partner with a high commitment towards our customers.
As Distributor Account Specialist you provide a professional level of support by applying a broad knowledge of Medtronic processes, tools and policies. You have the ability to monitor product and information flows as well as resolving issues in an efficient, compliant and effective way to ultimately strive for the highest level of customer experience.
Responsibilities include processing orders in ERP (i.e. SAP) systems, manage all incoming calls, handle all incoming e-mails to (Customer Service shared) mailboxes, dealing with requests, letter of credits and tender documents.
The job entails close working relationships with local distributors, EMEA sales offices & sales force, Customer Care Shared Service Centers, Regional businesses department, finance, regulatory, operations, transport, supply chain department and banks.
The challenge is getting to know the customer, comply with their specific requirements, take care of their needs and strive to exceed their expectations.
Our Customer Care Operations Emerging Market team forms the business contact for sales orders and inquiries for customers in Middle East, Africa, Central Asia, Russia, Eastern Europe, India and Latin America. In close co-operation with distributors, business managers, finance departments, shipping department and supply chain, we ensure excellent quality, swift delivery and ultimately our patients' safety and health!
You are responsible for monitoring logistics & information flows and you manage all incoming orders, calls, e-mails to our shared mailboxes. Furthermore, you are responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with other teams.
To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you.Must Haves
• MBO+ or HBO work & thinking level• 3+ years’ experience in export related customer care or logistics environment. Recent graduates Bachelor / Master Supply Chain Management are also welcome to apply.• Fluent in English• Customer service focus• Excellent communication skills (verbal and written)• Computer literacy (MS-Office and ERP systems)• Strong sense of responsibility and high flexibility• Able to prioritize in a constantly changing environment and to deal with stress• Problem solving skills and Solution MindedNice to Haves
• Experience with Emerging Markets• Knowledge of letter of creditPlease note that for this position, relocation support is not provided. Preferably, we are looking for candidates that live within a max 60km radius of our Medtronic office in Heerlen (Netherlands). We Offer
In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:•28 holidays•Possibility to purchase 8 extra holidays days•Flexible working environment•Annual Incentive Plan % depending on company results•Pension scheme and group discount on healthcare insurances•Tax advantages on Commuting, Fitness plan, bicycle plan•Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract•Employee Assistance Program and Recognize! (our global recognition program)•Private Lease possibiltiesYour Answer
Is this the position you were waiting for? Then please apply directly via the apply button!About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,750 employees.Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together. Additional Information
- Posting Date: Oct 6, 2020
- Travel: No