Live Operations Specialist (2 vacancies)

Pearl Abyss, a leading video game developer & publisher of MMORPGs and the team behind Black Desert  is seeking a high-performing, innovative, results-oriented and customer-obsessed, Live Operations Specialist to help accelerate our gaming reach to millions of customers across all screens (PC, Mobile, Console, etc.) in Europe.

The video game industry is already bigger than music and movies combined, and is growing rapidly. The video games industry is transforming how customers are entertained, communicating with each other, and interacting with digital devices.

Our company needs a Live Operations Specialist who has an entrepreneurial spirit with relentless tenacity to get things done. You will continuously monitor the game live-service and handle day-to-day live operations task, collect in-game issues and player feedback, and engage players by designing and executing in-game events.

Our Live Operations Specialists proactively interact with the players both in the game and in the community – working closely with community managers and customer support staff. This position offers an unparalleled opportunity to ensure all Pearl Abyss current and future titles will achieve European goals.

LOCATION

Amsterdam area, Netherlands (EU)

Responsibilities

• Handle day-to-day tasks for the game’s live-service through the internal operation tool.
• Assist the regular server maintenance work and the content updates
• Monitor and regularly report on the live-service issues and the players feedback
• Respond to live game issues that occur in the game and write up appropriate notices when necessary
• Assist creating weekly/monthly in-game events plan and executing them during the live-service
• Work closely with other live-ops specialists, Customer Support team and Community Managers to solicit feedback and suggestions for the game improvement from the community
• Stay up-to-date on the latest game updates to be able to support the player base properly.
• Perform investigation and documentation on the game exploits, bugs and other serious technical issues in the game.
• Review customer support ticket answers and further investigate reported issues and take actions when necessary

Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• Minimum 2 years of work experience in video game industry, especially in CS, QA, live-ops community management, or related field
• Extensive knowledge and gameplay experience of MMORPG
• Prior experience/interactions with the gaming communities
• Technical knowledge of online game live service
• Strong customer service ethic and great inter-personal communication skills
• Creativity, curiosity, and a willingness to learn and grow
• Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities
• International travels may be required for this position

Preferred Qualifications

• Avid Black Desert Online player
• Project management experience or related certificates
• Graphic design or video production/editing skills
• Proficiency in Korean

Pearl Abyss Europe BV, is an Equal Opportunity Employer. Pearl Abyss Europe will not disclose your personal information to unauthorized third parties and will only utilize the information you provide during your recruitment process.

Please send your application to rick@pearlabyss.com

About Pearl Abyss

Best known for the MMORPG franchise Black Desert, Pearl Abyss is a leading developer in the game industry. Established in 2010, Pearl Abyss has since developed Black Desert for PC, mobile, and console, and Shadow Arena for PC and console. All of Pearl Abyss’ games are built on the company’s own proprietary engine and are renowned for their cutting-edge graphics. The company is also developing Crimson Desert, DokeV, and PLAN 8 and is poised to continue its growth through 2020 and maintain its position as one of Asia’s leaders in game development. More information about Pearl Abyss is available at: www.pearlabyss.com.