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Originele vacaturetekst

Swedish speaking Customer Service for Rituals

Do you know how to help customers in a creative and fun way? And would you like to work with international colleagues? This is your chance! You will work for Cygnific, a company responsible for the customer service at Rituals. You will be responsible for answering customer questions for this wonderful brand of home and body products! Mostly through phone, and sometimes by mail.

Job requirements
  • Experience in customer care is not required, but a plus.
  • You are available for at least 24 hours a week.
  • Higher level education or university level.
  • You can write and speak Swedish fluently.
  • Writing and speaking in English is not a problem for you.
  • You are available to work in the evening and/or weekends on occasion.
  • You can come up with creative and fun solutions.
  • You are spontaneous and like to have contact with customers.
  • You are available on the working hours mentioned in this vacancy.
Job description

As a customer service employee at Cygnific, you will be in contact with all Swedish speaking customers of Rituals, via telephone and e-mail. You like to help customers and you always go for the personal touch. With your creative answers and suggestions you give the customer the ultimate relaxed feeling that the luxiourious brand aims for. You can expect many different questions, for example about the online shop, the products and current orders. You ensure that the customer is helped as good as possible and strive to bring a smile on their face!

Working hours
  • You can work flexible shifts starting from 24 hours a week.

You are expected to be available at least two evenings a week and one Saturday or Sunday every two weeks. This does not mean that you will always be scheduled at those times.

  • You work from home.
  • You are available in the weeks around Christmas (from 14 to 27 December).
  • You are available at least one Christmas day.
  • You are available until the end of December.  

There are different shifts, one shift is from 9:00 AM - 6:00 PM, the other from 12:30 PM - 9:00 PM. You may occasionally work a shorter shift.


"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals.

Rituals is a global brand that is based in Amsterdam since 2000. It is their ambition to become, and stay, the number one company in luxurious cosmetics in a  sustainable way. Today, more than 730 stores are located in 29 countries in Europe, Asia, Middle-East and North- and South America. It is their goal to have 1.000 stores in 2020.

To become a part of Rituals, you will experience a strong corporate culture and entrepreneurial spirit, enabling you to build a valuable career. They care about their employees' well-being as mush as our Earth. Passionately looking at this, Rituals genuinely believes they can contribute to a sustainable world and is taking steps to reduce our footprint. Ritual's mission is to make people feel good and give them a unique experience. Regardless of which role you play at Rituals, you make a positive contribution to daily business operations.

Rituals customer service is provided by the organization Cygnific, which also provides customer service for KLM, among others. Cygnific is an innovative company with an emphasis on providing the ultimate customer experience, in line with the vision of the brand being incorporated. Their goal is to become the most personal customer service provider in the world. You work together with international colleagues. They are located in Amsterdam, but also have offices in 35 other countries.

Terms of employment
  • A monthly salary of €2.538,- ( €14,64 gross per hour including holiday pay and reservations), with allowances on holidays and Sundays.
  • Determine your own working hours from Monday to Sunday between 09:00 - 21:00.
  • Travel expenses will be reimbursed, if you'll go to the office.
  • Working for a wonderful brand, where you will gain a lot of experience.
About JobBoost

JobBoost is a young and innovative employment agency based in Amsterdam. Within this organization we work with 10 colleagues. Enthusiastic people with humor and a heart for their work. For you, we sketch as realistic a picture as possible of the position and the organization where you may work. This is how we show what a job really means. We do not see you as dashes on a board but as a colleague and help you as best as possible with the next step in your career.

Our steps
  • Enter your name, e-mail address and telephone number.
  • We will call you to discuss the role.
  • Meet us via Skype.
  • Congratulations with your new job!




  • Voor deze functie is er geen minimale werkervaring vereist


HND / HNC, Bachelor