Do you know how to help customers in a creative and fun way? And would you like to work with international colleagues? This is your chance! You will work for Cygnific, a company responsible for the customer service at Rituals. You will be responsible for answering customer questions for this wonderful brand of home and body products! Mostly through phone, and sometimes by mail.Job requirements
As a customer service employee at Cygnific, you will be in contact with all Swedish speaking customers of Rituals, via telephone and e-mail. You like to help customers and you always go for the personal touch. With your creative answers and suggestions you give the customer the ultimate relaxed feeling that the luxiourious brand aims for. You can expect many different questions, for example about the online shop, the products and current orders. You ensure that the customer is helped as good as possible and strive to bring a smile on their face!Working hours
You are expected to be available at least two evenings a week and one Saturday or Sunday every two weeks. This does not mean that you will always be scheduled at those times.
There are different shifts, one shift is from 9:00 AM - 6:00 PM, the other from 12:30 PM - 9:00 PM. You may occasionally work a shorter shift.Organization
"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals.
Rituals is a global brand that is based in Amsterdam since 2000. It is their ambition to become, and stay, the number one company in luxurious cosmetics in a sustainable way. Today, more than 730 stores are located in 29 countries in Europe, Asia, Middle-East and North- and South America. It is their goal to have 1.000 stores in 2020.
To become a part of Rituals, you will experience a strong corporate culture and entrepreneurial spirit, enabling you to build a valuable career. They care about their employees' well-being as mush as our Earth. Passionately looking at this, Rituals genuinely believes they can contribute to a sustainable world and is taking steps to reduce our footprint. Ritual's mission is to make people feel good and give them a unique experience. Regardless of which role you play at Rituals, you make a positive contribution to daily business operations.
Rituals customer service is provided by the organization Cygnific, which also provides customer service for KLM, among others. Cygnific is an innovative company with an emphasis on providing the ultimate customer experience, in line with the vision of the brand being incorporated. Their goal is to become the most personal customer service provider in the world. You work together with international colleagues. They are located in Amsterdam, but also have offices in 35 other countries.Terms of employment
JobBoost is a young and innovative employment agency based in Amsterdam. Within this organization we work with 10 colleagues. Enthusiastic people with humor and a heart for their work. For you, we sketch as realistic a picture as possible of the position and the organization where you may work. This is how we show what a job really means. We do not see you as dashes on a board but as a colleague and help you as best as possible with the next step in your career.Our steps