Team leader customer service (German-speaking)

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As a Team Leader your main responsibility is to lead and inspire a group of customer service agents who make our German-speaking customers' lives easier.

You will support and develop your agents in such a way that they can offer the best service to our customers in an efficient way. To achieve this, you will hold development talks, give daily feedback and ensure that the other factors involved in our daily business are in balance.

The position is to be placed in our customer service center in Maastricht, The Netherlands. As a team leader you are part of the Team Leader team and report to the Center Operations Manager.

As our new team leader you have/are:

  • Fluent in German, both written and spoken. You also have a good level of English.
  • A minimum of 1 year of leadership experience, preferably with a relevant background in customer service
  • Strong coaching and development skills
  • An analytical mindset and people skills and the ability to balance both
  • A passion for excellent customer service and fashion. You possess the ability to use that passion to inspire others
  • An excellent role model who lives up to the H&M values
  • Flexible and can cope with high workload and complex issues.

What do we offer?

  • A fulltime contract for 38 hours per week
  • A market conform salary in accordance with the collective labour agreements Fashion, Sport & Lifestyle InRetail. The actual salary will be determined based on relevant educational background and professional experience
  • The possibility to partly work from home.
  • Interesting secondary conditions such as discounts for H&M products, 29 paid vacation days and reimbursement of travel expenses
  • A challenging job with career development opportunities in a global environment
  • The possibility to express your personality in an informal and multicultural work environment
  • To work with great colleagues both locally and globally
  • Great coffee and the possibility to relax by playing a game on our PlayStation, our table tennis table or our kicker table Rather go outside for some fresh air? Take a walk in the park next to our center!

Who are we?

The H&M Group is one of the largest fashion retailers in the world. Our Global Customer Service division is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Today, Customer Service has around 3000 employees globally and has established 13 Customer Service Centers around the world.

In our Center in Maastricht, the Netherlands, around 450 colleagues make our customers’ lives easier in 9different countries and in 6 different languages. Situated in the Geusselt Business Park, our center can be easily reached by means of both public and personal transportation.

Are you the one we are looking for? Great!

Send your CV together with your motivational letter in English toStaffRecruitmentCSMaastricht@hm.com .

Do you want to know more about the job?

Feel free to contact Richard Hagedoorn on 0031-6-13106342 or Edmée Reinders on 0031-6-12305560. You can also send a WhatsApp message, which will be answered on weekdays between 8.00 and 16.30.

We will also be happy to answer any questions you might have concerning the recruitment process, working conditions, Covid-related matters and working from home.

Type vacature:


  • Er is geen minimale opleiding vereist
  • Voor deze functie is er geen minimale werkervaring vereist

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