Customer Service Representative (multiple languages)

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As a Customer Service Representative you are responsible for handling technical customer questions. There are multiple questions you can receive as a Customer Service Representative. Are you the one that can handle multiple technical questions and do you have affinity with the technical world? Than this is the job for you! You’ll mainly receive customer questions via (inbound) phonecalls and different communication channels (like e-mail or chat) for a variety of products.

The main tasks of a Customer Service Representative are:- In a correct, customer friendly and efficient manner answer and/or solve technical questions or problems posed by customers via telephone or email.
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.- Provide good customer service with the aid of high quality technical knowledge and the technical knowledge gained from the internal training and support systems.- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
Uren:
16 - 24

Over de werkgever

The contact center is a young, open and innovative organization.
It provides high-quality service to European customers (consumers and professionals) of leading electronics producers.
For instance: technical support for tablets, monitors, televisions, routers, etc.
Wat wij bieden

An enthusiastic, internationally orientated work environment, high quality training programs and good career opportunities.

* starting salary: € 9,70 an hour;
* reimbursement of travel cost;
* office in the citycentre of Enschede;
* full-time and part-time job possibilities;
* a wide range of opening hours.

Vaardigheden

- Speaks and writes fluently English and Dutch. Speaking another third European language is a plus.- A high Interest in Consumer Electronics, Networking architecture, Computer Hardware and/or Software (technical test is part of the selection procedure).
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
- Minimum of MBO (vocational) work and thinking level.
- Communicative and service orientated.
- Highly accurate and analytical skills.
  • Voor deze functie is er geen minimale werkervaring vereist

Opleiding

Middelbare school

Wat wij bieden

tijdelijk
Solliciteer

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Timing Uitzendteam B.V.

Timing Recruitment Center
Timing Uitzendteam B.V.

Telefoon 038 421 3286 | E-mail trc@timing.nl