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We’re looking for an expert operations manager to lead and grow a talented team in our Amsterdam HQ. You’ll have the overall responsibility for the operational management and performance of the Restaurant Delivery Service operations. Ready to step in?
Our Senior Global Live Operations teams make sure everything runs smoothly for our food delivery couriers from pick-up to delivery – offering real-time incident support. As we expand across Europe, we need someone to form the Global Live Operations Centre.All about the role:
As our Senior Global Manager Live Operations, you set up, manage and grow a team of Live Operations Agents. Being an expert strategist with a clear vision, you’re able to build a department and expand to new territories.
In addition to being a hands-on change manager, you’re a business expert who can manage KPIs and use data to drive us forward. You’re able to find your way in very complex and large markets by working closely with our Director of Logistics Operations (Scoober) and you’ll ensure we meet our operational courier needs on every level.
In this role, we’re counting on you to:
As our next Senior Global Manager Live Operations, we're hoping you can tick these boxes:
Uren per week: Full time