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AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.Apply your technical and customer relationship skills to Technical Service activities
AkzoNobel’s Coatings Industrial Finishes business area (BA) produces a number of leading industrial coatings for wooden surfaces and brands that meet and anticipate the needs of customers all over Europe. Your mission in this role is, supported by our Senior Application Specialists, to provide technical support and training to customers on the use and application of Wood Coatings products, services, equipment and documentation. In doing so you also play a role in acquiring new business and in maintaining good relationships with existing customers.
Is this a challenge that matches your skills and ambitions? Are you a self-starter who can help to solve problems and arrive at rapid solutions? Can you communicate effectively with all customer levels including business owners, purchasing personnel, engineering, and product users, as well as internally at all levels? Above all, do you have what it takes to develop yourself and your career within our fast moving, multinational and multicultural business environment?
If you offer all this and more we invite you to apply for the role of
Technical Service Manager
The role and its responsibilities
This is a key Technical Service position which is home-based However, you will travel over 80% of the time, mostly in the Southern of the Netherlands and Belgium. Occasionally you visit AkzoNobel locations in Germany for training purposes.
Your core function is to help us deliver training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and at our training center. Thus you conduct demonstrations, transfer knowledge and help customers solve technical problems. You also perform technical scans and audits at designated customers.
Further, you support product development with prototype selection advice and help to implement new products and technologies.
Another key aspect of the role is to help the Sales Representative and Sales departments with key phases of the sales process. In this regard you deliver progress reports, proactively submitting information regarding market trends and providing recommendations for improvements in the approach to the marketplace.
At all times you synchronize with all departments using CRM, and you update key customer databases with valid, accurate and complete information (visits, products, equipment etc.). You also cooperate with the technical department in handling complex technical issues.
Finally, you advise senior management on training methods, recruit participants for the relevant technical courses, and gain commitment for customer attendance.
Needless to say it is essential that you develop expert knowledge of the features and benefits of the relevant products/services. You also become familiar with all applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all regulations.
At all times you promote a positive company image and seek to develop long-term relations with the customers.
For further information, please contact Merith de Bock, Talent Acquisition Partner, +31 (0)88 0106789 #2 or email@example.com. Only online applications will be accepted, please go to www.akzonobel.nl/careers, reference 2659, or use the application link.
Agency or sales calls are not appreciated
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 2659