Customer Support German - Part Time - Apeldoorn

Part Time - 15 hours per week - 17.00 till 20.00 Mon to Fri

Main Tasks

  • Provide the customers with the correct service by giving product information, taking orders and by finding solutions for problems the customer may have
  • Ensure that all scripts are actively used and adhered to. Any script discrepancies are to be reported to the Team Leader
  • When registering orders, responsible for ensuring that each order is filled in completely and correctly in line with scripts and procedures.
  • Register interactions in the complete and correct format(s) in order to make the interactions billable
  • Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed
  • Handle credit card authorisations
  • Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws
  • Any other duties as assigned by management

Requirements

  • Willing to work part time, 15 hours per week, 17.00 - 20.00 Mon to Fri
  • MBO+
  • Excellent communication and interpersonal skills.
  • Excellent command of German and English.
  • Analytical skills.
  • Ability to work with MS Office suite, CRM and ERP systems
  • Service minded
  • Flexible
  • Self starter
  • Pro active
  • Stress resistant
  • Accurate

Vaardigheden

Ervaring

Customer Service, Part Time, Evenings

Scholing: MBO

Uren per week: 8

Salaris: € 1,- tot € 11,-

Contract: vast

Solliciteer
direct via Jobbird
Of solliciteer later

Abroad Experience B.V.

Abroad Experience is an international Recruitment Agency that specializes in the recruitment of native speakers for positions within international companies in the Netherlands. We have job opportunities in – amongst others - Customer / Technical Support, Sales, Human Resources, IT, Online Marketing, Legal, Finance, and Logistics.

We look forward to hearing from you. If you have any questions, please feel free to contact Mark Starink on 06 33341920 or by email: m.starink@abroad-experience.com

Rhonda McEwan
Abroad Experience B.V.

Telefoon 0031 33 479 3095