Customer Support German - Part Time - Apeldoorn

Part Time - 15 hours per week - 17.00 till 20.00 Mon to Fri

Main Tasks

  • Provide the customers with the correct service by giving product information, taking orders and by finding solutions for problems the customer may have
  • Ensure that all scripts are actively used and adhered to. Any script discrepancies are to be reported to the Team Leader
  • When registering orders, responsible for ensuring that each order is filled in completely and correctly in line with scripts and procedures.
  • Register interactions in the complete and correct format(s) in order to make the interactions billable
  • Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed
  • Handle credit card authorisations
  • Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws
  • Any other duties as assigned by management

Requirements

  • Willing to work part time, 15 hours per week, 17.00 - 20.00 Mon to Fri
  • MBO+
  • Excellent communication and interpersonal skills.
  • Excellent command of German and English.
  • Analytical skills.
  • Ability to work with MS Office suite, CRM and ERP systems
  • Service minded
  • Flexible
  • Self starter
  • Pro active
  • Stress resistant
  • Accurate
Uren:
8

Vaardigheden

Ervaring

Customer Service, Part Time, Evenings

Opleiding

MBO

Wat wij bieden

Salaris:
€ 1,- tot € 11,-
vast
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