Customer Support German - Part Time - Apeldoorn
Part Time - 15 hours per week - 17.00 till 20.00 Mon to Fri
- Provide the customers with the correct service by giving product information, taking orders and by finding solutions for problems the customer may have
- Ensure that all scripts are actively used and adhered to. Any script discrepancies are to be reported to the Team Leader
- When registering orders, responsible for ensuring that each order is filled in completely and correctly in line with scripts and procedures.
- Register interactions in the complete and correct format(s) in order to make the interactions billable
- Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed
- Handle credit card authorisations
- Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws
- Any other duties as assigned by management
- Willing to work part time, 15 hours per week, 17.00 - 20.00 Mon to Fri
- Excellent communication and interpersonal skills.
- Excellent command of German and English.
- Analytical skills.
- Ability to work with MS Office suite, CRM and ERP systems
- Service minded
- Self starter
- Pro active
- Stress resistant
Customer Service, Part Time, Evenings
Wat wij bieden
€ 1,- tot € 11,-