Solliciteer op de website van de werkgever
Our Customer Insights & Analytics team is looking for an enthusiastic and solution-oriented Analyst for the Digital CX team. Do you have a talent for pro-active analytic deep-dives, accurate reporting and do you understand business automation? Then read on because this might be your next challenge!This is your daily action
As a Customer Insights Analyst you will report to the Team Lead Customer Insights and you’ll be working closely with IT, Product Owners, CX, Developers, SEO with the aim of improving efficiency and relevance for our customers experience. You will provide insights and recommendations into customer behaviour and any obstacles preventing customers from interacting with and transacting on our digital touchpoints based on the data available.
This role will use the data we collect in our stores, web analytics, customer experience platform (DXP) and UX research tools to focus on opportunities to improve customer experience. In the past you have demonstrated your skills in working cross-functionally in an organization, synthesizing data from various sources and crafting cohesive, strategic, actionable recommendations for marketers and product owners.Your main tasks:
Our Digital department is responsible for all of Action’s digital customer communication. The Digital Marketing & Merchandising team develops all paid advertising, videos, social media, newsletters and the merchandising available at action.com. The Content team is responsible for producing all the visual material and copy for our marketing expressions and the Customer Experience & Insights team takes care of web development, analytics, SEO and CRO. Last but not least, the Digital IT team is responsible for Action’s backend, architecture and online platforms. Will you grab this unique opportunity to design and shape the digital playing field of the future in a fast-growing, ambitious and international retail environment? Take Action!
Curious about your new team members? Petraea and Sander can’t wait to work with you!This is you
You have an Analytical mindset using data to identify issues and create clear actions to improve website performance and KPI’. You use your experience in modeling and ability to translate data into comprehensive visualizations. You are passioned about understanding and driving a great customer experience for our customers. Stakeholder management comes naturally to you and enables you to easily talk and align with amongst others commerce. With your Data-driven and agile mindset you are able & willing to constantly adapt to changing realities.
Are you ready to take Action? Apply now!Curious what’s next?
While we appreciate the offer of assistance, unfortunately Action does not accept unsolicited resumes from search firms. All resumes submitted by search firms to any employee at Action via-email, the Internet or directly without a valid written search agreement will be deemed the sole property of Action, and no fee will be paid in the event the candidate is hired by Action. Interested in becoming a supplier to Action, send an email to email@example.com.