Randstad Groep Nederland

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Originele vacaturetekst

Senior Customer Service Representative (Nordic and Spanish language)

Senior Customer Service Representative (Danish, Norwegian and Spanish)

Are you an experienced Customer Service Representative looking for a new adventure? Gifted with good multilingual communicative skills, you can use to talk with customers all over the world? We have a new project near Eindhoven for you to join! If you speak Danish, Norwegian AND Spanish read below what is in it for you.

This company believes in you, the customer support specialist. They believe in your potential — your ability to learn, grow, and contribute in meaningful ways. They believe in the power of great people working together to innovate and solve problems no one could solve alone. The company build enduring partnerships with the customers and take on their challenges and opportunities as our own. And they opened a new customer service center in the Netherlands.

What kind of task you will execute ?

As a Customer Support Specialist joining a newly acquired company you will be responsible for quote entry, order enter and other customer facing activities to create an exceptional customer experience.

  • Enter and process all incoming orders: In the system (EDI), web portal, emails and phone calls
  • Respond to all customer queries in a timely and accurate way
  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits established
  • Maintain customer records by updating account information
  • Understands products and services and can answer general customer inquiries
  • High level of satisfaction around creating an exceptional customer experience

This company is currently building a team of leaders for the Advanced Sterilization Products organization. Be part of an industry-leading company in healthcare-associated infections (HAIs) prevention technology, dedicated to creating the safest possible environments for patients and their families, healthcare workers, providers, and communities. Add your voice and talents to this extraordinary team and help them in their mission to make healthcare safer for everyone.

What do they need from you?

  • Bachelor’s degree or equivalent work experience (5+ years in Customer Service related role)
  • Experience with MS Excel
  • Strong written and verbal communication skills.
  • All 3 Languages (!): Business fluency in Danish, Norwegian AND Spanish .
  • You are available to start in June or July for the period of 1 year.
  • Pré: SAP and Salesforce experience


Preferred Skills:

  • You can handle stress
  • You have a positive mindset
  • You have good communicative skills
  • You know how to deal with customers who need a solution today

What do they offer you?

  • A new adventure for a period of at least 1 year
  • A good salary starting at 38.000 euro a year
  • Building up a new team together with a new team leader
  • Growht in you personal carreer posible
  • Free online Learning en Development opportunities

If you are multilingual and like to be part of this amazing journey we would like to hear from you. Please let us know in you motivation what level of Danish, Norwegian AND Spanish  languages you speak/write.

 

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.
Uren:
40

Vaardigheden

  • Voor deze functie is er geen minimale werkervaring vereist

Opleiding

HBO

Wat wij bieden

Salaris:
€ 3.000,-
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