More Recruitment B.V.

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Originele vacaturetekst

Client Services Representative Russian

For one of our Clients in the Leiden area we are currently looking for a Client Services Coordinator who is responsible for the Russian market. Therefore it is important you speak Fluent Russian. The candidate we are looking for is real customer focused, can work closely together with different departments and has a commercial attitude. You know how to deal with customers and solve problems when needed. 

  • Performing all tasks related to the daily commercial administration
  • Making outbound and taking inbound calls to/from existing clients and customers and inputting all relevant data into the Customer Relations Database; this includes, but is not limited to order intake and order processing
  • Following up on and qualifying new customer leads, and making proactive outbound calls to potential customers 
  • Performing after-sales activities and follow up
  • Performing direct customer contact to deliver maximum service and a good customer experience
  • Interfacing regularly with the sales force and other departments and forwarding relevant information in a timely, accurate, and concise manner
  • Working with shipping and receiving to insure all orders are processed correctly and shipped in a timely fashion
  • Performing sales forecasting activities
  • Completing complex projects with little supervision and/or direction
  • Ad hoc activities as assigned by supervisor

Over de werkgever

Wat wij bieden

  • Fulltime position
  • Salary 2500 - 3400 gross per month


  • Business or commercial education; Bachelor’s degree is preferred
  • Several years of experience in a sales support or customer service position, preferably gained in an international organization
  • Strong commercial and inside sales skills with the ability to succeed in a cross-functional working environment
  • Customer focussed attitude to deliver maximum service is a must
  • Excellent written and verbal communication skills; fluency in Russian and English is essential; Additional European languages are highly desired
  • Solid systems skills and knowledge of MS Office Suite as well as databases; previous experience with CRM systems is highly desired
  • Quality oriented and accurate individual with a good understanding of product lines and service processes and procedures
  • Voor deze functie is er geen minimale werkervaring vereist



Wat wij bieden

€ 2.400,- tot € 3.400,-

Jesse van de Pieterman