Technical | Administrative | Fulltime | Long term
Our client is a leading provider of networked digital lifestyle devices, a multi-faceted company with strengths in product design, visual technology and mobile technology. They offer unrivalled breadth and depth of products and integrated technologies across platforms through the brand promise of "Bringing Enjoyment ‘N’ Quality to Life," including digital projectors, LCD monitors, LCD TVs, digital cameras, eBook readers, mobile computing devices, storage devices, and human interface devices such as mice and keyboards.
Following the brand promise "Bringing Enjoyment and Quality to Life", our client offers a large product range with integrated technologies: digital projectors, LCD monitors, Interactive Flat Panels and digital cameras.
They are number 1 DLP® brand worldwide and takes TOP3 positions in projector markets in over 22 European countries. Furthermore our client is a LED monitor expert, being in TOP5 selling monitors brands in various countries like Austria, Norway, Russia and Sweden.
Within our Customer Care Department we are looking for a candidate for the position of Technical administrative employee
As a Technical Support Engineer you are responsible for:
Field site technical support; request from service providers / partners / colleagues / contact centre, etc.;
Field site repair data analysis & content fine-tune;
Field site problem feedback & cooperation with Headquarters in Taiwan for solution / root cause driving in time.
New product launch investigation & testing.
Conduct training for channel partners / service providers / contact centre agent, etc.
A successful candidate has:
Relevant technical working experience. Projector (beamer), large display or touch module.
Good command of English in speaking, reading and writing; Good command of Chinese is a plus;
Know how to prioritize;
Good communication and customer relation skills;
A customer oriented attitude;
The ability to analyse problems patiently in a systematic but timely manner, acting decisively to implement solutions;
Proven record of experience for networking knowledge (e.g. central control system integration) is a plus;
Self-learning and willing to learn;
Willing to travel on urgent request (up to one day notice), average traveling time will be around 10%.
What do we offer?
We offer a challenging position in a global organisation. Next to a remuneration package that meets market standards we give you the opportunity to work in an independent way with interesting and varied responsibilities.
If you have any questions, please do not hesitate to contact us. You can reach us by phone at +31 (0)40 260 6314 and ask for Luuk or Alexander. You can also contact us via mail (email@example.com / firstname.lastname@example.org.Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.