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Senior Customer Activation Manager Germany

Want to build marketing activations which reach millions of customers in Germany? Do you enjoy building partnerships with other big brands to develop strong propositions and deals for our customers? Are you able to work with stakeholders from almost every function? Then we’re looking for you...

Our story (the bitesize version):

Here at Takeaway.com (better known as Lieferando.de in Germany), we’ve made mealtimes easier, quicker and tastier for people in 11 countries. We’re taking millions of orders every month, and from burgers in Berlin to light bites in Leipzig, a huge bite of those come from customers in Germany.

We’ve come a long way since our first delivery way back in 2000. But we are now we’re growing faster than ever. And with our continued development, there are more exciting opportunities than ever before.

Here's what you'll do:

As Senior Customer Activation Manager for the region, you will contribute to the order growth of our existing customer base in Germany and Austria. Customer engagement and increase in order frequency are your most important KPI’s.

You will be in charge of activations and set-up a strategic plan to help customers and restaurants. To build a six-month rolling activation plan, you’ll dig into consumer behaviour and data to uncover opportunities for growth.

To validate your findings, you will set up small experiments to get genuine user feedback. Then, it’s time to make it real: working with external partners, restaurants and/or internal stakeholders, you’ll develop new propositions and execute large-scale campaigns that attract and retain consumers in Germany..

Using your strong analysis, you’re able to make key decisions on everything from budget management to structuring long-term partnerships. You will focus on Germany, but everything that you develop is done with scalable potential in mind. That means your great ideas can potentially be rolled out across all our markets.

Confident building relationships with a range of different stakeholders? That’s a big tick in the box. This role means working closely with numerous Takeaway.com teams.

You’ll be liaising with everyone from Brand to CRM, and Business Intelligence analysts to B2B specialists at Partner Services. We’re also counting on you to coordinate activities and secure deals with external partners, using your strong negotiation skills..

What’s more, we’re giving you the ideal way to kick off this role. In the coming months, you’ll be activating our UEFA Euro 2020 sponsorship in Germany. We need you on the field with us!

Are you the one?

Want to contribute to our growth in Germany? That’s great news. But can you also deliver us:

  • 5+ years’ experience in marketing, business development or trade marketing
  • Fluent English and German(spoken and written)
  • In-depth knowledge of the region
  • Previous negotiation experience with external partners
  • Strong project management skills
  • Ability to conduct your own campaign analysis. Working knowledge of the following is a bonus: GA 360, Excel, SQL.
  • Analytical and creative mindset: able to think of new ideas with KPIs and revenue in mind
Here's our offer:

So, we’ve covered what we need from you as our activation ace. Here’s what you’ll get from us:

  • Opportunities for personal and professional growth in an autonomous role - working with a huge range of functions
  • Dynamic work environment with friendly colleagues in our stunning Amsterdam office
  • The chance to work with a range of iconic global partners
  • Great company events like our summer party and snow event
  • Competitive salary, holiday allowance of 25 days, solid pension plan, and contribution to travel costs and lunch expenses


Ready to join our global journey? Click the button below to send us your motivational letter and CV.

Uren per week: Full time