Bedrijf: YoungCapital Financiële vacaturesAre you interested in working at a dynamic startup within the ING? Do you speak and write Dutch & English fluently? And do you have experience as teamlead in the field of Customer Support ? Keep reading because you could be the right person for this position!FunctieomschrijvingWorking for the ING – what would that mean for you? An appropriate salary;A fulltime job (40 hours a week)A partial refund of travel expenses;Great career opportunities;An inspirational work environment with enthusiastic professionals in a great team.The department – PayconiqPayconiq is a dynamic startup within the ING Chief Innovation Office. By using a basic cornerstone of the European Payments Infrastructure of Bank Accounts coupled with mobile payments, new legislation and state of the art technology, we have designed a European payments solution capable to make any kind of payment as well as extra Services where a payment can be attached to. We are making the near future of mobile payments reality for everyone and we do this in a social and cocreation fashion with our clients, we are taking them on a journey. We are not here to provide just tech, we are here to enable people, communities and businesses to expand and grow because in the end, people make payments, smartphones don't.Wat wij bieden:About the position – Senior Supervisor Customer Support team member PayconiqIn order to strengthen the team and prepare for expansion of both the product and geographies, we are looking for a dynamic and forward thinking Operations and Customer Support Representative.Your role is very diverse, and no day will ever be the same, your primary tasks/deliverables will be:Answer merchant and client requests and questions, provide overall supportControl new merchant set up, onboarding and contract managementEnsure welcome packages are processed correctly and timelyPropose improvements to current processes and policiesCome up with Frequently Asked Questions for internal and external us.Wat wij vragen:HBOFor this position you:Want to be part of an international, dynamic and entrepreneurial teamSpeak and write Dutch and English fluently. French would be an advantage,Are process orientated and like to provide feedback on efficiency improvementsHave some experience as teamlead or teammanagerHave system knowledge on Windows applications and are confident with new systemsAre able to prioritize daily tasks without compromising key SLA’s or customer satisfactionAre self-driven and independent, able to manage your own timeAnd since we consider good teamwork to be essential to achieving the best results, we also find it very important that you play a positive role within our team.Are you the motivated person that we are looking for? Then press the ‘solliciteer direct’ button to apply for this position!Solliciteren: Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!