As CRM Manager you will be responsible for everything related to the CRM system. You will lead and govern the (Global) CRM activities through promoting stakeholder involvement, sharing digital best practices and improving and maintaining the CRM tooling. You will ensure continued use and success of the system by working closely with both the Commercial and the IT teams. Among your responsibilities: Develop a CRM vision/roadmap; Promote use of the system, e.g. sharing best practices; Identifying organizational/process improvement opportunities; Create and execute a communication plan; Drive continuous improvement of the system (e.g. exploring new functionality and user cases); Manage development and implementation of new functionality (e.g. gather requirements, testing); Maintains high level familiarity with other IT systems/business applications & capabilities within the organization; Propose budget extensions for system improvements; Business lead for tender process for system improvements; Create and update reports/dashboard; Monitor & report on Key Performance Indicators & overall adoption of the system. The CRM Manager we are looking for is a pragmatic, hands-on and structured problem solver with great analytical and communication skills. Next to that you have: BSc or MSc in a relevant domain; At least 5 years of proven international experience in IT or commerce related field; Salesforce experience is a big plus, including basic understanding of Salesforce configurations; Strong knowledge of or experience in B2B sales & marketing processes, translating business needs into technical requirements; Fluent in English, both written and oral. Are you the CRM Manager who wants to work for a leading global FMCG company? Do you have experience in CRM processes, tooling and stakeholder management and do you want to put those skills to use in a dynamic international organization? Than this might be the job you have been looking for!