Business Analyses & Global Performance Management
Within the newly established department “Global Contact Center Management” we are looking for a Business Intelligence Specialist to strengthen the Business Analyses & Global Performance Management team. This team focusses on delivering business intelligence solutions for both our internal (CAC) as well as external (worldwide) counterparts with a strong focus on standardization and global performance. The team strives to deliver superior BI solutions by means of working with industry leading tools.
Business Intelligence Specialist
The Business Intelligence Specialist is a business partner, who acts as a supporting source of Business Intelligence (BI) and provides best-in-class reporting solutions for his/her stakeholders. He/she provides BI and front-end Reporting knowledge and expertise, supports in ad hoc analyses and assists in new reporting concepts as well as in the development and maintenance of front-end reporting solutions.
Main tasks/ responsibilities:
The Business Intelligence Specialist examines the unique needs and concerns of our business to develop relevant practices and procedures for preparing business reports. This includes creating and maintaining efficient and secure systems for recording data and producing relevant documentation.
You will:work in a continually changing environment and to be simultaneously accountable to multiple peer team membersdesign and implement reporting solutions using the relational methodology within the standard BI tool.describe technical and functional changes needed in the BI toolconsult and follow up on projects in which BI tool capabilities are involveddesign a concept which links several BI tools together.identify and flag problems. Cooperatively determine appropriate solution steps in collaboration with senior specialistsJob requirements:Master's degree (Business Administration or Computer Science) or a business-related major, such as economics, finance, or accounting with significant experience in computer database management, programming, or software development.Fluent in English (corporate language)Working experience in Customer Contact Center environment is preferred.Extensive knowledge of Microsoft Office, especially Excel (VBA\VBE and PowerPoint)Knowledge and experience in data mining and data analysis (SPSS & R)Deep knowledge of Business Intelligence toolageKnowledge of reporting methodologies (Dashboarding, Balance Scorecarding, data visualization).Knowledge of dimensional modeling (design and implementation), data modeling & data warehousing (SQL, PL\SQL)Strong organizational and communication skillsAble to prioritize and organize tasks and responsibilities efficientlyStrong team playerSelf-initiator, ability to think out of the box and proactively looking for solutions and knowledgeKnowledge of data warehouse (DW or DWH), also known as an enterprise data warehouse (EDW) architecture. Capability to recognize and visualize EDW processes in order to determine implications and dependencies on reporting and data analysis.