For our Client in Amsterdam we are in search of a creative, charismatic, and energetic Product Specialist to join the Customer Success Team. In this critical role, you will impact the success of not only your team and company – but most importantly, the success of our clients and how they thrive through the use of cloud technology. You are passionate about learning as much as being able to help others. This role affords you the opportunity to directly influence and improve the experience of our products and services that are pioneering the Cloud Market. Main tasks and duties consist of: Fielding questions from customers over phone; Writing well-constructed emails about complex technical issues; Investigation and troubleshooting; Training/Educating customers on not only what technology does, but why it does so; Proactively monitoring platform to ensure quality; Self-Managing prioritizations to maximize partners’ and customers’ experience; Collaborating in a team environment, escalating when necessary. As a Cloud Product Specialist you meet the following requirements: Bachelor’s or Master’s degree; 3-5 years' Technical Customer Service experience; Full fluency in French and professional proficiency in English - spoken & written; High attention to detail; Proven ability to problem solve & triage; Consultative proficiency; Ability to be calm and poise under pressure; Knowledge and experience with web-based applications, networking technology, and email; Technical acumen and ability to learn new concept quickly; Ability to multi-task amongst complex projects and work well both independently and with the team to deliver results; Proficiency working with Microsoft technology & other cloud-based information systems; Must be willing to start during the July/August time frame. Our client is a rapidly growing pioneer in the cloud market and has won numerous awards as being Microsoft Partner of the Year. Their mission is to help IT solution providers build successful businesses in the cloud, they are 100% partner channel focused. Their products have helped over 5,000 global partners build successful cloud businesses by making it easy to move, backup, and manage their customers in the cloud. They love the new scale challenges that come with growth and would love to share this amazing journey with more great people!