As our Events Registration Coordinator, you love people and believe that exceptional customer service is an essential ingredient to any successful organisation. You thrive in an international setting and are able to engage professionally with stakeholders at all levels and from any cultural background. You keep your cool under pressure. You are a multitasking machine, able to work efficiently, identify and solve problems, while also maintaining quality. You are most happy when you are streamlining processes and ensuring individuals have had a flawless event registration experience. You report to the Head of Operations. ResponsibilitiesCoordinate the registration process for all EAIE events, from our annual conference of 5000 attendees to smaller training activities of 100.Oversee all things registration on-site at the Annual EAIE Conference & Exhibition Manage general requests and questions via phone and e-mail throughout the year.Develop and maintain business manuals, how-to documentation, as well as office procedures and policies.Maintain database records on EAIE members and event attendees, ensuring that the data is complete and accurate in the customer relations management (CRM) system.Train, mentor and supervise assistants.Perform general administration, reception and office tasks.Must-havesBachelor’s degree 3 to 5 years in a similar position, with experience using a CRM and/or registration softwareExceptional interpersonal, oral and written communication skills in EnglishProficiency in MS Office and an affinity for technologyExperience in associations or non-profits preferredA valid work permitYour skillsYou get things done: You follow through on every request, no matter how big or small. You keep your cool under pressure and know how to prioritise your tasks. When you need help, you’re not afraid to ask.You’re a team player: You possess a unique ability to work with a variety of people at all levels of an organisation to achieve a shared goal. You enjoy establishing and cultivating relationships with all types of people.You value precision: You’re meticulous and thorough without losing sight of the big picture. You know accuracy is important regardless of whether anyone is watching, and you strive for excellence in all you do.Our benefitsThe EAIE offers a stimulating work environment, a generous benefit package, and an international staff who are dedicated to our mission. What more could you ask for? Maybe free fresh fruit, Nespresso and a chair massage? We provide those things too!Competitive salary: € 2,388 to € 2,699 gross per month, based on 37.5 hours per week. Ride the train: 75% of your daily transportation covered if you live outside of Amsterdam.Health is wealth: 50% of your monthly health insurance coverage covered.Work hard, play hard: 25 days of holiday per year (plus 10 days at Christmas).Retire in style: we contribute while you contribute to your pension scheme.Lifelong learning: opportunities for professional development.Interested? Apply via this link: http://eaie-vacancies.homerun.co/registration-and-data-services-coordinator/enApplication deadline: 26 February 2017 Who are we?Founded in 1989, the European Association for International Education is the European centre for expertise, networking and resources in the internationalisation of higher education. We are a non-profit, member-led organisation serving individuals actively involved in the internationalisation of their institutions. The Annual EAIE Conference and Exhibition attracts more than 5200 participants from 90 countries. Throughout the year, we provide in-depth training courses for higher education professionals and publish a range of online and printed resources to keep our members updated on the latest developments in the field.The Office is situated in Amsterdam and employs over 30 international staff members. The official working language is English.