Elba search

Werken bij Elba search

Elba search

Soort organisatie
Aantal medewerkers
Internationaal actief

Wie zijn wij?

W&S ICT Interim Management RPO

Plan route



1th line Customer Support Engineer
Our client is a leading company in optimizing customer experience in the face-to-face customer touch points and they harmonize the customer journey from online channels into the face to face meeting by using their market leading Customer Experience Management (CEM) platform  FunctieThe 1st line Customer Support will possess a broad technical knowledge of analog, digital, IP networking, databases and data service provision. Candidate will be highly experienced in providing excellent customer service and problem escalation/resolution.You will provide troubleshooting and technical support via phone, web based tools and email. Advise customers regarding the product’s proper use and address specific user issues. During problem escalations, act as a liaison between customers and support department. Functie eisenStrong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.Strong technical and analytical skills.Solid experience in problem analysis and resolution of software problems. Proven ability to function in a self-directed environment.Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.Innovative thinker who is positive, proactive, and readily embraces change.Ability to handle clients professionally during all interfaces.Sales support to help resellers and end users select, optimal installation configurations in a complex network environment.Strong written and verbal communication skills (Dutch, English and preferable French).Experience troubleshooting and correcting Jitter, Latency, and Packet loss across public or enterprise networks using network analysis tools. 2+ years of Customer Support experience in a technical support/help desk environment.InlichtingenEltjo Bril06-51050985 30+ dagen geleden

Elba search
Kokermolen 11
3994DG Houten

info (elbasearch)
085 484 47 62