Discuss with customers (internal and external) the technical aspects of product installation, operation and maintenance relative to sales and/or warranty considerations. Diplomatically handle telephone calls to deal with those, which cannot be handled upon first contact and have escalated and follow-up appropriately. Handle written customer communications in the form of email and web-chat in support of pre-sale and post-sale customer inquiries. Obtain accurate customer details and amend contact-handling system if applicable. Identify sales leads from these contacts. May, in the future, handle customer video chat interactions in support of pre-sale and postsale customer inquiries. Gives interface matrix-listed compatibility information to customers about companyreleased products. Assists in preparation of customer service statistics. Check status of warranty replacements per customer request. Follow up on customer satisfaction survey. Provide excellent customer management, which includes excellent communications, responsive follow through and advocacy for customer issues within internal departments. Native language proficiency in German as well as Russian and fluent in English. Additional languages are beneficial. A minimum of 1-2 years of related experience. Good knowledge about Windows & Mac environments and applications. Experience in a technical support position would be beneficial. Experience with Customer Relationship Management (CRM) systems. Additional technical certification is an advantage. You have the opportunity to work in one of the world’s leading companies to deliver communication solutions with the most innovative design and technology. The company provides a top-level, technical development and career advancement program. You will work smarter with the most advanced technology. When appropriate, and after on boarding, our flex work policy allows for you to partly work from home as long as you meet your targets. The company's international environment will provide you with the invaluable opportunity to interculturally learn and grow.