The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
Wie zijn wij?
The Mercedes-Benz Customer Assistance Center opened in 1998 in the heart of the Euroregion in Maastricht and has developed into one of the major employers in the southern region of the Netherlands. Today, with more than 800 employees, we care for customers and retailers worldwide. We are proud to unite people from more than 30 different nationalities who speak 15 languages and share the same passion for high-quality customer service.
Wat bieden wij?
Do you love working with demanding customers and finding solutions that exceed customers’ expectations? Do you enjoy being part of an international and diverse team? And – last but not least – would you like to work for one of the most valued brands in the world? Then the Mercedes-Benz Customer Assistance Center is the place for you. In our dynamic and fast-growing organization you will find plenty of opportunities for your own professional growth.
You will join an international team with smart and motivated colleagues – all united by the motivation to thrive. Here you will have many opportunities to demonstrate your abilities and learn new skills. To support your professional development, you will attend customized training sessions. In addition, you will receive an attractive compensation package with various fringe benefits, i.e. holiday allowance and transportation allowanc
The Mercedes-Benz Customer Assistance Center Maastricht, a Daimler Company, provides the best service solutions for customers, Mercedes-Benz retail and business partners in their native language. We coordinate roadside assistance, manage enquiries and complaints, and support the Mercedes-Benz retail organization with a range of services that include support for hardware and software diagnostics.
Kernwaarden en activiteiten
As representatives of Daimler brands (Mercedes-Benz, smart, Mitsubishi Fuso, EvoBus) we are part of the after-sales organization Global Service & Parts and the central point of contact for European customers and retailers. We share one common goal: providing the best services in the world to delight customers and satisfy partners with a skilled and motivated team. The CAC is a young company with generous opportunities for professional growth and individual development.