Mercedes-benz customer assistance center nv maastricht

Werken bij Mercedes-benz customer assistance center nv maastricht



Mercedes-benz customer assistance center nv maastricht

Soort organisatie
Werkgever
Branche
Automotive
Locaties
Maastricht
Aantal medewerkers
501-1000
Internationaal actief
Nee
Onderdeel van
www.daimler.com
Jaar van oprichting
1998

Wie zijn wij?

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

Wat bieden wij?

Do you love working with demanding customers and finding solutions that exceed customers’ expectations? Do you enjoy being part of an international and diverse team? And – last but not least – would you like to work for one of the most valued brands in the world? Then the Mercedes-Benz Customer Assistance Center is the place for you. In our dynamic and fast-growing organization you will find plenty of opportunities for your own professional growth. You will join an international team with smart and motivated colleagues – all united by the motivation to thrive. Here you will have many opportunities to demonstrate your abilities and learn new skills. To support your professional development, you will attend customized training sessions. In addition, you will receive an attractive compensation package with various fringe benefits, i.e. holiday allowance and transportation allowanc

Bedrijfscultuur

The Mercedes-Benz Customer Assistance Center Maastricht, a Daimler Company, provides the best service solutions for customers, Mercedes-Benz retail and business partners in their native language. We coordinate roadside assistance, manage enquiries and complaints, and support the Mercedes-Benz retail organization with a range of services that include support for hardware and software diagnostics.

Kernwaarden en activiteiten

As representatives of Daimler brands (Mercedes-Benz, smart, Mitsubishi Fuso, EvoBus) we are part of the after-sales organization Global Service & Parts and the central point of contact for European customers and retailers. We share one common goal: providing the best services in the world to delight customers and satisfy partners with a skilled and motivated team. The CAC is a young company with generous opportunities for professional growth and individual development.


Plan route

Afstand

Vacatures

Junior Business Intelligence Specialist
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”. Business Analyses & Global Performance ManagementWithin the newly established department “Global Contact Center Management” we are looking for a Junior Business Intelligence Specialist to strengthen the Business Analyses & Global Performance Management team. This team focusses on delivering business intelligence solutions for both our internal (CAC) as well as external (worldwide) counterparts with a strong focus on standardization and global performance. The team strives to deliver superior BI solutions by means of working with industry leading tools. Junior Business Intelligence SpecialistThe Junior Business Intelligence Specialist is a business partner, who acts as a supporting source of Business Intelligence (BI) and provides best-in-class reporting solutions for his/her stakeholders. He/she provides basic BI and front-end Reporting knowledge and expertise, supports in ad hoc analyses and assists in new reporting concepts as well as in the development and maintenance of front-end reporting solutions. Main tasks/ responsibilities:General:The Junior Business Intelligence Specialist examines the unique needs and concerns of our business to develop relevant practices and procedures for preparing business reports. This includes creating and maintaining efficient and secure systems for recording data and producing relevant documentation. RequirementsMaster's degree (Business Administration or Computer Science) or a business-related major, such as economics, finance, or accounting with significant experience in computer database management, programming, or software development.Working experience in Customer Contact Center environment is preferred.Extensive knowledge of Microsoft Office, especially Excel (VBA\VBE) and PowerPointKnowledge and experience in data mining and data analysis (SPSS and/or “R”)Knowledge of Reporting methodologies (Dashboarding, Balance Scorecarding, data visualization)Familiar with dimensional modelling (design and implementation)Familiar with data modelling & data warehousing (SQL, PL\SQL)Fluent in English (corporate language)Ability to work in a continually changing environment and to be simultaneously accountable to multiple peer team membersGood organizational and communication skillsAble to prioritize and organize tasks and responsibilities efficientlyStrong team playerSelf-initiator, capability to think out of the box and proactively looking for solutions and knowledgeBenefitsYou have the opportunity to work in a growing international company in an ambitious, professional and dynamic environment. Furthermore we offer a competitive remuneration package.An extensive relocation package is offered to candidates living further than 50km from the CAC, moving within 20km from the CAC. Collective health insurance, opportunities for further self-development, result-oriented bonus (variable payment) and a pension plan are all part of our secondary benefits 30+ dagen geleden

Contactgegevens
Mercedes-benz customer assistance center nv maastricht
Maastricht
Bedrijfswebsite

Contactpersoon
Gianni Crisafulli
+31 43 356 21 40

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