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Unique uitzendbureau


Soort organisatie
Werving & selectie / uitzendbureau
Locaties
Maastricht
Internationaal actief
Nee


Plan route

Afstand

Nieuwste vacatures

  • Vacancy | German and Japanese | Technical Service Representative

    • Nieuw
    • 1 views
    • Maastricht
    • 40 uur
    • HBO
    Eager to continue your career at a leading automotive company in Maastricht? The Mercedes Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”. Mercedes me connect aims at making new and existing internet based services and media available in passenger cars. Further scope is optimizing and enhancing existing Mercedes-Benz services (Mercedes.me, Service 24 hours, Mercedes-Benz Contact, Mercedes-Benz ServiceApp, Mercedes-Benz on Facebook, etc.).With Mercedes me connect we focus on connecting the vehicle with the customer’s personal network by:• Integrating those services into an advanced vehicle telematics infrastructure• Interfacing those services and new services/features in the vehicle into the Service 24 hours and Customer Service contact channels with availability of telematics data.The role of Mercedes me connect Operations is to solve complex and technical issues and to delegate to Daimler Headquarters in Stuttgart where applicable.Tasks and Responsibilities:•Accept incoming support requests, incidents and problems•Log all activities in the ticketing tool•Participate in the setup and the further development of this new business•Resolve minor training issues on the phone•Resolve reported issues according to pre-defined use cases•Report undefined issues to higher level•Identify weaknesses in our processes or tools and create awareness•Identify problems that can affect our processes and escalate accordingly•Support users with process knowledge and case specific routing.Functie-eisenExcellent communication skills (B2C and B2B)Fluent German and English (corporate language) Understanding of Japanese Experience in customer support / problem solving business processesHigh affinity with ITAbility to identify, analyse and resolve problems over the phone with involved partnersProficient understanding of relationships between internal and external processesAdvanced knowledge of interactions between tools and support systemsAct as a “brand ambassador”ArbeidsvoorwaardenWe offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:•A “tailor made” individual development plan;•Employee Car Program: discount on new or used Daimler brand cars;•Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;•Collective health insurance at discounted rates;•Pension plan;•200 vacation hours (based on full time employment);•Holiday allowance: 8% of annual salary;•Competitive performance based salary growth;•Result oriented bonuses;•Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.Sollicitatieprocedure
  • Vacancy - Automotive - Spare Parts Supply Chain Specialist - German - Maastricht

    • Nieuw
    • 1 views
    • Maastricht
    • 40 uur
    • HBO
    Imagine working for one of the most renowned car brands in the world, and working at one of their departments which functions as the heart of smooth logistics processes. The Critical Parts Management department within the Customer Assistance Center is the central point of contact for the worldwide organisation to handle issues for spare parts in the logistics chain. The department supports process partners and wholesale locations around the world, making sure that spare parts are delivered quickly, efficiently and with the least amount of costs. It will be your task to liaise with partners within the organisation in case of any (urgent) requests for spare parts deliveries. Main tasks:•Resolve incoming support requests, incidents and problems•Resolve escalated bottleneck parts enquiries for all business units (passenger cars, vans and trucks). •Appropriate usage of available resources and documentation of business related activities in the relevant system (e.g. ticketing system)•Analyze and investigate logistic issues using own knowledge, computer applications and other entities and external partners•Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requestsFunctie-eisen•Excellent communication skills•Fluent in German and English, both verbal and in writing. German does not need to be at a native level.• Experience in customer support / problem solving business processes• Affinity with the car trade and technology• Knowledge of car products and parts or the automotive industry• Ability to understand the relationship between internal and external processes• Ability to understand interactions between demand and supply in the logistics chain• Handling escalations in combination with regular workload without detriment to own stress level• Acts as a “brand ambassador” with a strong customer focus• Computer literate (MS Windows Office)Arbeidsvoorwaarden- Fulltime position (40 hrs.), working from Monday-Friday (day shifts)- Salary is negotiable and will be discussed upon your application- Additional benefits: comprehensive relocation package for candidates who are willing to move, collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment), pension plan and incentivesSollicitatieprocedure
  • Italian student job at Mercedes Benz

    • 11 dagen geleden
    • 2 views
    • Maastricht
    • 16-24 uur
    • HBO
    Great student position at Mercedes Benz for native Italian student!As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.Functie-eisen• Available for at least 1.5 year without interruption longer than 2-3 weeks• Fully available during July and August• Able and willing to work in shifts from Mo-Sun• Native Italian• Fluency in English (corporate language)• Good written and verbal skills• Advanced negotiation skills• Computer literacy• Good understanding of customer satisfaction• Team player• Open-minded to a diversity of cultures• Ability to prioritize, analyze, plan and coordinate on high volumesNOTE: you must be an active student, enrolled at one of the universities/ schools in Maastricht to be eligible.Your working hours will be adjusted to your University schedule.ArbeidsvoorwaardenYou have the opportunity to work in a growing international company in an ambitious, professional and dynamic environment.Sollicitatieprocedure
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Contactgegevens
Unique uitzendbureau
Maastricht
Bedrijfswebsite

Contactpersoon
Antonia Paula van den Berg
043-7501760