Leading automotive company. Their location is the central point of contact in Europe, caring for the needs of current and prospective customers. More than 35 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. The organisation offers an informal, international atmosphere where there is room to grow and career opportunities are given. Please contact Fernanda Costa e Silva for more information at +31(0)43 750 1760 or send your application to – Klik op de solliciteer-button om te solliciteren –Job DescriptionImagine working for a leading automotive company in the Aachen area. As Vehicle Breakdown Assistant you provide roadside assistance to German speaking customers that have a car failure alongside the road in Germany, Switzerland or Austria. Your responsibilities include: Providing 24/7 roadside assistance to German speaking customers that experience a vehicle breakdown in Germany, Austria or Switzerland. Assessing the issue, determining what type of support you can provide and ensuring your German speaking customer will be able to continue his/her journey as quickly as possible. Job RequirementsExcellent communication skills in German (native) and English (advanced business level). Strong knowledge of the German, Austrian and Swiss geography Experience in 1 of the following positions: customer service, customer care, customer support or customer assistance Excellent understanding of customer satisfaction and able to provide a high level of customer service Able to prioritize, analyze, plan and coordinate your work load independently Salary and BenefitsFull time (40 hrs./week) position, including working in shifts (weekends and sometimes nights) Salary is € 1977/month gross (based on 40 hrs/week) Additional benefits: shift allowance, extensive relocation package for candidates that still have to relocate, collective health insurance at discounted rates, selfdevelopment opportunities, result-oriented bonus (variable payment), pension plan and incentives.