Werken bij Talentsoft


Soort organisatie
Aantal medewerkers
Internationaal actief


Dustin Robinson

Plan route



Customer Care Representative Germany and Netherlands
We're looking for a talented, multilingual Customer Care Representative to support our Dutch and German customers from our office in Rijswijk, The Netherlands. For our existing customer base, you are the most important representative of the company. You make sure our customers have positive experiences with our software modules. Customer retention is a target and a key driver to our business' success. As a Customer Care Representative you will undergo an intensive training program to prepare you to work with our online software modules and to familiarize you with the company's processes. You will be working with customers, Talentsoft customer success managers, project managers and other team-mates. On a day-to-day basis you are the first point of contact for our customers, and will handle tickets and questions via phone, email and our ticketing system. You will be the owner of those customer tickets, handling them from the start, doing a thorough analysis and making sure the functional or technical follow-up is handled successfully within our SLA. You are also responsible for all communication with the customer during the ticket lifecycle.PROFILEJob Requirements • Native German and fluent in Dutch (written and spoken) • Strong communication skills • Ambitious problem solver - you love solving complicated problems for customers • Some helpdesk or customer support experience • Able to answer complicated functional and technical questions independently (some questions will be handled by our second- or third-line representatives) • Can accurately manage responsibilities • Motivated and interested in growing as a professional to cover extra tasks and responsibilities, with the possibility of growing into other positions We offer • Professional environment, but with a lot of freedom  • Great opportunities to learn and expand into new positions • Fabulous (international) colleagues • Trips to the head-office in Paris • Music all day • Money, holidays, travel expenses, pension as you expect About you • Not scared by a sometimes high workload  • Feeling comfortable working in an international environment • Social colleague who enjoys company activities, such as a weekly happy hour at the end of the day on Fridays • Preferably living in the region of Den Haag, Delft, or Rotterdam  2 dagen geleden

Einsteinlaan 2 
2289CC Rijswijk

Dustin Robinson